# iPad & iPhone Permissions

**Symptom:** on an iPad or iPhone, **Add printer** ends on **No printer found**, or a Wi-Fi printer that used to print stops. The same printer still prints from a computer on the same Wi-Fi.

First, check that WCPOS has permission to use your local network.

Why a refused permission looks like a switched-off printer

The first time WCPOS looks for a printer, iOS asks whether it may find and connect to devices on your local network. Under the question it says: *WCPOS uses the local network to connect card readers and receipt printers.*

If someone tapped **Don't Allow**, iOS blocks WCPOS from every Wi-Fi printer from then on: the scan, the address check and every receipt. iOS doesn't tell the app it said no, so WCPOS shows the same screens as for a printer that's switched off:

* **No printer found** after the scan, with *Check the printer is on and on the same Wi-Fi, or paired in Bluetooth settings.*
* **No connection** on the printer's card after **Check this address**.
* A failed **Test Print** on a printer you saved before.

A Bluetooth printer doesn't use this permission. If yours is missing, see [Pairing a Bluetooth receipt printer](/ar/hardware/receipt-printers/bluetooth-printers.md).

## Turn the permission on[​](#turn-the-permission-on "رابط مباشر إلى Turn the permission on")

1. Open the iPad or iPhone's **Settings** app.
2. Go to **Privacy & Security → Local Network**.
3. Turn on the switch beside **WCPOS**.
4. Close WCPOS completely: swipe it up and away in the app switcher. Then open it again.

The same switch is also on WCPOS's own page in the **Settings** app: scroll down to **WCPOS** and turn on **Local Network**.

WCPOS isn't in the list?

iOS adds WCPOS to the list only after WCPOS has looked for a printer once. In WCPOS, open **Settings → Printing** and press **Add printer**. If iOS asks to find devices on your local network, tap **Allow**. If the scan still ends on **No printer found**, press **Scan again**. Once WCPOS has asked, it's in the list.

## Check the Wi-Fi[​](#also-check "رابط مباشر إلى Check the Wi-Fi")

* The iPad is on the **shop's Wi-Fi**, the same network as the printer: not a guest network and not mobile data. See [Give the printer a fixed address](/ar/hardware/receipt-printers/network-printers.md).
* Wi-Fi is on. With Wi-Fi off, a Wi-Fi printer is out of reach however the permission is set.

## Check it worked[​](#check-it-worked "رابط مباشر إلى Check it worked")

In WCPOS, open **Settings → Printing**:

* **Printer already saved:** press **Test Print** beside it.
* **Printer not saved yet:** press **Add printer**. When the printer shows up, press **Print a test page** below its card and answer what came out. If the scan finds nothing, see [If the scan still finds nothing](#if-the-scan-finds-nothing).

![WCPOS Settings, Printing: the printer list with a Test Print button and a More actions menu on each row, the Add printer button and the Having trouble? link](/img/2.x/hardware/printers/ios-local-network/en/tablet-light-regular--p1-1-printing-settings.png)12345

1. **Printing** — where this device's printers live.
2. **Test Print** — on every saved printer's row. Press the one beside your Wi-Fi printer. If it prints now, you're done.
3. **More actions** — the row's menu. **Copy setup report** is here; see [Still stuck?](#still-stuck)
4. **Add printer** — opens the setup panel and starts the scan straight away. See [Receipt Printers](/ar/hardware/receipt-printers.md).
5. **Having trouble?** — opens the printer guide.

## If the scan still finds nothing[​](#if-the-scan-finds-nothing "رابط مباشر إلى If the scan still finds nothing")

On an iPad or iPhone, the scan looks for **Epson and Star** printers over Wi-Fi, Bluetooth and USB. A Wi-Fi printer of another make won't show up, and some networks block the search. Check the printer by its address instead:

1. Print the printer's status sheet and read its IP address off it. [Give the printer a fixed address](/ar/hardware/receipt-printers/network-printers.md) shows how.
2. On the scan, press **Enter an IP address**. The scan stops and the address form opens.
3. Type the address and press **Check this address**.
4. If the printer's card says **Ready** or **Test needed**, press **Print a test page** and answer what came out. If it says **No connection**, the iPad can't reach that address: check the [Wi-Fi](#also-check), and the address on a fresh status sheet.

![The Add printer panel on Enter the printer's IP address: the IP Address and Port fields, Check this address, Cancel, the status sheet hint, Scan again and Open the printer guide](/img/2.x/hardware/printers/ios-local-network/en/tablet-light-regular--p1-2-enter-address.png)12345

1. **IP Address** — the address from the printer's status sheet.
2. **Port** — starts at **9100**. The check finds the port the printer answers on, so you rarely need to change it.
3. **Check this address** — asks the printer what it is. Its card then reads **Ready** or **Test needed**, with **Print a test page** below it, or **No connection** if nothing answered.
4. **Scan again** — back to the scan.
5. **Open the printer guide** — opens [Receipt Printers](/ar/hardware/receipt-printers.md).

## Still stuck?[​](#still-stuck "رابط مباشر إلى Still stuck?")

Send us a setup report. **Copy setup report** is on the **Nothing printed** screen of the setup panel, and in the **More actions** menu on the printer's row in **Settings → Printing**. On an iPad or iPhone it opens the share sheet: send it by email, or copy it into your message.

The report holds the app version, the iOS version, the printer's settings and the app's last printer log lines. From the setup panel it also holds what the check found.

[Discord Community](https://wcpos.com/discord)<support@wcpos.com>

## Related Documentation[​](#related-documentation "رابط مباشر إلى Related Documentation")

[Receipt PrintersAdd a printer and print a test page](/ar/hardware/receipt-printers.md)

[Network AddressFind a Wi-Fi printer's address and keep it fixed](/ar/hardware/receipt-printers/network-printers.md)

[Android PermissionsThe same problem on an Android phone or tablet](/ar/troubleshooting/printer-problems/android-permissions.md)