# Receipt Logo Missing

**What you see:** you sell in a web browser, and the receipt printer prints the whole receipt except the store logo. The **Preview** on the paid screen shows the logo. The same receipt printed from the desktop or mobile app has it.

**Quickest: print from the desktop app.** It prints the logo with nothing to set up, so use it if the till already has it installed. To keep printing from the browser, read on.

## Check the printer first[​](#test-print "رابط مباشر إلى Check the printer first")

Make sure the printer can print a picture at all. Go to **Settings → Printing** and press **Test Print** on your receipt printer's row, not on the built-in **Print Dialog** row: that row's test page has no picture. Every row has **Test Print** and **More actions** in the same place, shown here on the **Print Dialog** row; a printer you added yourself also has **Edit** between them.

![The Printers list in Settings, Printing: the built-in Print Dialog row with its Test Print button and the More actions button](/img/2.x/hardware/printers/logo-missing-browser/en/tablet-light-regular--j1-1-printer-row.png)12

1. **Test Print** — on a receipt printer, prints the test page. Section **2 LOGO (RASTER)** on it is the WCPOS mark.
2. **More actions** — opens **Copy setup report**, for [support](#still-missing).

* **The WCPOS mark prints, your logo doesn't.** The printer can print pictures. Next, [check your logo's address](#fix).
* **The rest of the test page prints, but not the mark.** Start with the [setup wizard's questions](/ar/hardware/receipt-printers/printer-setup-wizard.md#troubleshoot) before changing your logo's address.

## Check the logo's address[​](#fix "رابط مباشر إلى Check the logo's address")

1. Right-click (or press and hold) the logo in the receipt **Preview** and choose **Open image in new tab**.

2. Compare the site name in that tab's address, the part between `https://` and the next `/`, with the one in the POS's address bar. For example:

   * POS site: `shop.example.com`
   * Logo site: `cdn.example.net`

   These are different.

3. If they differ, that is the likely cause: ask whoever manages your website to make one of the changes below.

4. After the change, reload the POS and print the receipt again. If the site names match, or the logo is still missing, go to [Still missing?](#still-missing)

Fixes for whoever manages your website

Pick one:

* **Use a logo from your own site.** Upload the logo to the media library under the store's address and pick that file as the receipt logo.
* **Allow the header where the logo lives.** If your uploads must stay on a CDN, add `Access-Control-Allow-Origin` for your store's address on its image files.

## Why it happens[​](#why-it-happens "رابط مباشر إلى Why it happens")

When the POS sends a picture straight to a receipt printer from a browser, the website hosting the picture must allow it. The desktop and mobile apps fetch the logo themselves, so it prints there. Receipts printed through the **Print Dialog** show it too.

The detail, for whoever manages your website

In a browser, the POS turns the logo into dots before it sends the receipt to the printer. A browser only allows that for a picture from the same address as the POS page, such as your store's own media library. A picture from another address needs that server's permission, a header called `Access-Control-Allow-Origin`. Without it, the browser hands the POS nothing, and the receipt prints without the logo rather than not at all.

The logo comes from another address when:

* an image CDN or a media offload plugin serves your uploads from its own domain
* the logo's address and the POS's differ only by `www.`

## Still missing?[​](#still-missing "رابط مباشر إلى Still missing?")

Right after a receipt prints without the logo, go to **Settings → Printing**, open **More actions** on the printer's row and press **Copy setup report**.

![The More actions menu open on a printer row, with Copy setup report](/img/2.x/hardware/printers/logo-missing-browser/en/tablet-light-regular--j1-2-copy-report.png)12

1. **More actions**
2. **Copy setup report**

The report holds the app's recent printer events from this session only, so copy it before you reload the POS. Paste it into your message with the logo's address.

[Discord Community](https://wcpos.com/discord)<support@wcpos.com>

## Related Documentation[​](#related-documentation "رابط مباشر إلى Related Documentation")

[Printer Setup WizardAdd a printer and print the test page.](/ar/hardware/receipt-printers/printer-setup-wizard.md)

[PrintersEvery printer page, by problem.](/ar/hardware/receipt-printers.md)

[ReceiptsPrint or email the receipt after a sale.](/ar/sell/print-email-receipts.md)