# REGISTER301: Manager approval refused

## What this means[​](#what-this-means "Direkter Link zu What this means")

The count was over your store's variance limit, so it needed a manager's approval. Your store refused the approval and the register stayed open at the counting step.

## Your data[​](#your-data "Direkter Link zu Your data")

The count is held on this device and nothing is lost. The drawer figures you entered are still on screen, ready for another attempt.

## Troubleshoot[​](#troubleshoot "Direkter Link zu Troubleshoot")

1. Check the username and password. An approval is a normal WordPress sign-in and is case sensitive.
2. A cashier cannot approve their own count. The approver must be a different account from the one closing the register, and from the one who opened the session.
3. The approving account needs permission to manage register closures. A shop manager has it by default; a cashier does not.
4. If the approval still fails, the count can be left for a manager to close on their own sign-in. Write the counted totals down first.
5. **Store admin:** repeated refusals on one till are worth looking at. Each attempt is recorded, and a short drawer with several failed approvals is the pattern worth investigating.

## Details[​](#details "Direkter Link zu Details")

* Code

  `REGISTER301` (`REGISTER_APPROVAL_REFUSED`)

* Schweregrad

  warn

* Eingeführt in

  WCPOS

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  2.0.0