# Legacy Tab The **Legacy** tab in checkout opens your store's own payment page inside the POS. Use it when the payment method you need isn't on the **Payments** tab. The page comes from your store, so the till needs a connection to it. With the free plugin, the page offers **Card**; [WCPOS Pro](/de/getting-started/pro-license.md) adds your store's other payment methods. **Cash** isn't on this page: take it with the **Cash** tile on the **Payments** tab, which can also take part of the total. See [Split Payments](/de/sell/take-payment/split-payments.md). ## Pay on the payment page[​](#take-payment "Direkter Link zu Pay on the payment page") The payment page is for taking the whole order in one go. If part of it is already paid, see [If the order is partly paid](#after-payment). Open the register first With **Open and close the register** switched on, open the register before you take payment here. See [Registers](/de/manage-store/stores/register-settings.md#one-register). 1. Press **Checkout**, then the **Legacy** tab. 2. Wait for the payment page to load. **Process Payment** waits at the foot of the tab, greyed out, until it has. 3. Pick a payment method on the page and fill in what it asks for. * **Card**: take the card on your own terminal first. **Card** only records the payment. 4. Press **Process Payment**. The paid screen opens when the sale is complete. See [Receipts at Checkout](/de/sell/print-email-receipts.md). If the page fails to load after you press **Process Payment**, check the order's status before paying again. See [If something goes wrong](#goes-wrong). ![The Legacy tab showing the store's payment page for a $45.00 order: Checkout Settings, Paying as customer Guest, the coupon field, the order table, the payment methods Card (picked), Custom, Stripe Terminal and Vipps MobilePay, and the Process Payment button](/img/2.x/pos/checkout/legacy-tab/en/tablet-light-regular--lt-1-payment-page.png)12345678910 1. **Payments** tab — the method tiles. See [The Tender Pane](/de/sell/take-payment/payment-screen.md). 2. **Legacy** tab — this page. 3. **Checkout Settings** — for when the page looks broken or a button on it does nothing. See [Checkout Troubleshooting](/de/troubleshooting/common-problems/checkout-problems.md#checkout-settings-troubleshooting). 4. **Paying as customer** — the order's customer. Click the name to show or hide their billing and shipping addresses. 5. **Coupon code** — **Apply coupon** adds a coupon to the order from here. 6. **The order** — its lines and totals, as your store has them. 7. **Payment methods** — every payment method enabled for the POS except Cash, under the names and in the order set in [Checkout Settings](/de/settings/checkout.md#payment-gateways). The default is already picked. 8. **Process Payment** — takes the payment with the method picked on the page. 9. **Close** — back to the cart, unpaid. 10. **Remaining** — what the page takes. Take all of it here. The sale is complete when the order reaches the **Order Status** set for that gateway in [Checkout Settings](/de/settings/checkout.md#order-status-at-the-till). If the payment went through and the paid screen doesn't open, see [If something goes wrong](#goes-wrong). ## If the order is partly paid[​](#after-payment "Direkter Link zu If the order is partly paid") The payment page charges the whole order, so it can't take the rest of a [split payment](/de/sell/take-payment/split-payments.md). Once a payment has been taken on the **Payments** tab, **Whole bill only** shows under the tabs, and the **Legacy** tab shows a notice and lists its methods instead of the page. You can: * **Take the rest on a tile.** Go back to the **Payments** tab and finish the sale there. See [Split Payments](/de/sell/take-payment/split-payments.md). * **Pay it all on the payment page.** Press **Cancel payment**, give back what the screen lists, then press **Cancel and void**. The POS goes back to the cart with the order unpaid. Press **Checkout** and open the **Legacy** tab. ![The Legacy tab after a $10.00 cash payment: a yellow notice reading A legacy gateway can't be used once a payment has been taken, the methods listed below it, Cancel payment at the top, and $35.00 remaining](/img/2.x/pos/checkout/legacy-tab/en/tablet-light-regular--lt-4-after-payment.png)123456 1. **Legacy** tab — open. 2. **A legacy gateway can't be used once a payment has been taken** — the payment page is for the whole order. 3. **The methods** — listed, not picked from here. 4. **Cancel payment** — gives back what's been taken. See [Cancelling a Payment](/de/sell/take-payment/cancel-payment.md). 5. **The payment taken** — $10.00 in cash. 6. **Remaining** — what's still due. ## If something goes wrong[​](#goes-wrong "Direkter Link zu If something goes wrong") Check the order before paying again The tab says **The payment page failed to load after processing — close checkout and check the order's status before paying again.** The payment may already have gone through. Close checkout, find the sale on the **Orders** page (see [Find an order](/de/manage-store/orders.md#find-an-order)) and look at its status. If it has reached the **Order Status** set for that gateway in [Checkout Settings](/de/settings/checkout.md#order-status-at-the-till), the sale is paid: don't take payment again. If you're unsure whether it's paid, ask a manager to check before taking payment again. A grey placeholder instead of the page The order is still saving to your store, or the till is still loading your store's payment methods. The page opens once both are done. Offline, it waits until you're back online. Payment methods could not load The tab says **Payment methods could not load. Try again.** Press **Try again**. The order has no payment link yet The tab says **The payment form can't load — this order has no payment link from the server yet. Close checkout and try again.** Close checkout, wait for the order to save, then press **Checkout** again. The payment form didn't load The tab says **The payment form didn't load — check the connection to your store, then retry.** Check that the till can reach your store, then press **Retry**. No legacy gateways are enabled The tab says **No legacy gateways are enabled for the POS.** Every payment method switched on for the POS has its own tile on the **Payments** tab, or none is switched on. Take payment on the **Payments** tab, or see [Enabling a Gateway](/de/settings/checkout.md#enabling-a-gateway). The page looks broken, or a button on it does nothing A theme or plugin script is probably interfering. See [Checkout Troubleshooting](/de/troubleshooting/common-problems/checkout-problems.md#checkout-settings-troubleshooting). The payment went through, but the sale doesn't close The order hasn't reached the gateway's **Order Status**. See [How the till treats the status](/de/settings/checkout.md#order-status-at-the-till). The gateway turns the payment down The payment page shows the reason and stays open. For most other gateways, the till also shows the gateway's own message, or **The payment didn't go through, so this sale is not paid. The cart is unchanged.** See [CHECKOUT101](/de/error-codes/CHECKOUT101.md). ## Related Documentation[​](#related-documentation "Direkter Link zu Related Documentation") [The Tender PaneThe Payments tab and its method tiles](/de/sell/take-payment/payment-screen.md) [Web CheckoutLet the customer pay with your web store's methods](/de/sell/take-payment/web-checkout.md) [Checkout SettingsEnable gateways and set their order status](/de/settings/checkout.md)