CLIENT211: Native crash
What this means
WCPOS stopped because of a device-level crash.
Restart WCPOS and check your last sale or change saved. Install any app or system updates. Contact support if the crash repeats.
Your data
The result couldn't be confirmed — check before trying again. If you were saving a sale or change when it crashed, check it saved before doing it again.
Troubleshoot
- Restart WCPOS and check your last sale or change saved before doing it again: look at Store health → Database (a sale counted under changes waiting to send is saved and still sending), the cart, and Orders (WCPOS Pro) or WooCommerce → Orders. If a card was involved, check the terminal or the payment provider too — if the customer was charged, don't charge again. Only if it really didn't save, enter it again.
- Install pending updates for the app and the device's operating system — native crashes are often already-fixed bugs. On a managed till, whoever manages the device does this.
- If the crash repeats on the same action, tap Copy debug info on the Logs tab and contact support, noting exactly what was tapped when it crashed.