CLIENT999: Unexpected error
What this means
WCPOS encountered an unexpected error.
Check whether your last action went through before trying again — for a sale, open the order and check its status. If it repeats, tap Copy debug info and send it to WCPOS support.
Your data
The result couldn't be confirmed — check before trying again. If it repeats, use Copy debug info on the Logs tab and contact WCPOS support.
Troubleshoot
- Check whether your last action went through before trying again — for a sale, open the order and check its status; for a payment, also check the terminal or provider. If it didn't go through, try it once more.
- Expand the log entry and note the event code and context — a 999 code means the failure has no dedicated code yet, and this is the information that identifies it.
- If it repeats, tap Copy debug info on the Logs tab and send it to WCPOS support — reporting it is how the specific code gets added.