PAYMENT201: Payment outcome unknown

What this means

WCPOS could not confirm whether the terminal charged the payment.

Check the payment terminal before attempting another charge, and contact the payment provider if the result remains unclear.

Your data

The outcome could not be confirmed — verify before retrying. If this persists, contact your payment provider.

Troubleshoot

1. Do not run the card again yet.
2. Check the terminal's own screen, then your payment provider's dashboard — the provider's record is the authority on whether the charge went through.
3. If you have WP Admin access (or ask the store owner), check WooCommerce → Orders — a payment that succeeded may already be recorded there.
4. Only take payment again once the provider's dashboard shows no charge.
5. If the charge shows as pending or uncertain, contact the payment provider before acting.

Details

Code

PAYMENT201 (PAYMENT_OUTCOME_UNKNOWN)

Severity

error

Introduced in

WCPOS 1.10.0