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Version: 2.x

PAYMENT213: Store refused to record the payment

What this means​

The POS asked the store to record a payment (cash, card or another manual method) and the store refused. The store's own reason is on the toast and on the log row.

Your data​

The store recorded nothing. No payment was taken, and the order is still open with its balance owing.

Troubleshoot​

At the till:

  1. Read the store's reason on the toast or the log row.
  2. The order is still open: take the payment again once the cause is fixed, or use a different payment method.

On the store — for the site administrator:

  1. "Payment method not found" for POS Cash or POS Card on WCPOS 2.0.0: another plugin or the theme loaded the WooCommerce payment gateways before WCPOS added its own. Update the WCPOS plugin once a fix is released. Until then, contact support for a one-file fix. See PAYMENT999.
  2. Any other reason: check that the payment method is enabled in the WCPOS settings in WP Admin.

Contact support only if the reason is unclear: send the log row from Copy debug info.

Details​

Code
PAYMENT213 (PAYMENT_RECORD_REFUSED)
Severity
error
Introduced in
WCPOS 2.0.1