# PAYMENT213: Store refused to record the payment

## What this means[​](#what-this-means "Direct link to What this means")

The POS asked the store to record a payment (cash, card or another manual method) and the store refused. The store's own reason is on the toast and on the log row.

## Your data[​](#your-data "Direct link to Your data")

The store recorded nothing. No payment was taken, and the order is still open with its balance owing.

## Troubleshoot[​](#troubleshoot "Direct link to Troubleshoot")

**At the till:**

1. Read the store's reason on the toast or the log row.
2. The order is still open: take the payment again once the cause is fixed, or use a different payment method.

**On the store** — for the site administrator:

1. **"Payment method not found"** for POS Cash or POS Card on WCPOS 2.0.0: another plugin or the theme loaded the WooCommerce payment gateways before WCPOS added its own. Update the WCPOS plugin once a fix is released. Until then, contact support for a one-file fix. See [PAYMENT999](/error-codes/PAYMENT999.md#payment-method-not-found).
2. Any other reason: check that the payment method is enabled in the WCPOS settings in WP Admin.

Contact support only if the reason is unclear: send the log row from **Copy debug info**.

## Details[​](#details "Direct link to Details")

* Code

  `PAYMENT213` (`PAYMENT_RECORD_REFUSED`)

* Severity

  error

* Introduced in

  WCPOS

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  2.0.1