PAYMENT401: Terminal pairing incomplete
What this means
The payment terminal did not finish pairing with WCPOS.
This is usually a connectivity or pairing-state problem — the terminal is asleep, out of Bluetooth or network range, or still paired to another till. Wake it, bring it into range, and restart pairing; include the trace ID if you contact the payment provider.
Your data
No order or product data is affected. If this persists, contact your payment provider.
Troubleshoot
- Restart pairing on the terminal, keeping it awake and on the same network as the till.
- Check the basics first: terminal charged, connected to the right network or Bluetooth, and not still paired to another till.
- The log entry carries a trace ID — include it when contacting the payment provider if pairing still will not complete.