PAYMENT999: Payment unexpected
What this means
Payment handling hit an unexpected problem.
Confirm whether the payment went through before retrying. Export diagnostics and contact support if it is unclear.
Your data
The outcome could not be confirmed — verify before retrying. If this persists, export diagnostics and contact WCPOS support.
Troubleshoot
- Confirm whether the payment went through before retrying: the terminal screen, the provider dashboard, and the order in WP Admin.
- Expand the log entry for the event code and context — this generic code means the cause has no dedicated code yet.
- If the outcome stays unclear or the code recurs, export debug info and contact support.