PRINT311: Receipt delivery failed

What this means

This receipt could not be emailed or downloaded.

The sale itself is unaffected. Check the email address and the device's connection, then try again from the order's receipt screen.

Your data

The order itself is safe and unchanged.

Troubleshoot

1. Expand the log entry to identify the delivery path: an email address or server status identifies email delivery; a templateId without an email identifies PDF generation, download, save or sharing.
2. For email delivery, check the address and connection, then resend from the order's receipt screen. If every email fails, ask the site administrator to check outgoing email and SMTP configuration.
3. For a PDF failure, retry Download PDF, check the device's free storage and download permissions, then choose a writable save location or another available share target.

Details

Code

PRINT311 (RECEIPT_DELIVERY_FAILED)

Severity

error

Introduced in

WCPOS 1.10.0