PRINT311: Receipt delivery failed
What this means
This receipt could not be emailed or downloaded.
The sale is saved. Check the email address — or, for a PDF, the device's free storage — then try again from the receipt. If every email fails, ask your site admin to check the store's email sending.
Your data
The sale is saved and unchanged.
Troubleshoot
- Expand the log entry: if it shows an email address, the email failed; otherwise it was the PDF (making, downloading, saving or sharing it).
- For email delivery, check the address and connection, then send it again from the receipt. If every email fails, ask the site administrator to check the store's outgoing email and SMTP configuration.
- For a PDF failure, check the device's free storage, retry Download PDF from the receipt, check download permissions, then choose a writable save location or another available share target.