PRODUCT101: Product save failed
What this means
This product change hasn't reached your store yet.
Read the reason shown, fix what it names or check your connection, then save the product again.
Your data
Don't clear this device's data — it may hold changes your store doesn't have yet. After a connection failure, save the product again once you're connected. If the store refused the edit, this device goes back to the store's version instead (see SYNC202), so make the edit again once the reason is fixed. If this keeps happening, use Copy debug info on the Logs tab and contact WCPOS support.
Troubleshoot
- Read the reason shown — the log entry's error text usually shows whether this was a connection failure, a value the store refused, or a conflicting edit made in the store.
At the till:
- Connection failure: check the connection, then save the product again.
- Refused value: correct what the reason names, then save the product again.
On the store (WP Admin): for a conflicting edit, open the product, compare it with what the till shows, and save the correct values once.
If saves keep failing with no clear reason, use Copy debug info on the Logs tab and contact support.