PRODUCT301: Search no results reason
What this means
A scan or typed search found no matching product.
The usual causes are an active filter, a barcode that is missing or held in a different field, or a first sync that has not finished.
Your data
No order or product data is affected.
Troubleshoot
At the till:
- Clear the filters first — a category or stock filter silently narrows every search (a scanned code goes into the same search box).
- Look the product up by name. If it appears but a scan missed it, its barcode in the store doesn't match the scanned value. If you typed the search, check spelling and stray spaces.
- If the product is brand new, the local index may still be syncing — give the first sync time to finish, then try again.
On the store:
- If the barcode is missing, add the scanned value to the product's barcode field in WP Admin.
- If every scan misses, the POS may be reading the wrong field — check which field your store keeps barcodes in, in the POS barcode settings.