# REGISTER231: No permission to run the till

## What this means[​](#what-this-means "Direct link to What this means")

Your store turned this down because the signed-in account's role doesn't have the cash permission. Opening the register, recording paid in, paid out and no sale, and counting and closing all need it.

Selling is not affected.

## Your data[​](#your-data "Direct link to Your data")

Nothing is lost. The till keeps what was entered, but the store has not recorded the open, the cash movement or the close. A refused movement or close is not retried by itself.

## Troubleshoot[​](#troubleshoot "Direct link to Troubleshoot")

1. Ask a store manager to sign in on this till and do the open, count or close. If the register is in the middle of a count, sales stay blocked until someone with the permission closes it.
2. **Store admin:** decide whether this role should run the till. If it should, go to **WP Admin > POS > Settings > Access** and select the role. Open **Advanced** (*individual capabilities*) at the foot of the screen and, under **WCPOS**, tick `manage_woocommerce_pos_cash`. [Till permissions](/manage-store/staff-permissions.md#till-permissions) calls it **Running the till**.
3. On the till, reload the POS. Then tap **Retry** on the register pane, or do the open, count or close again.

## Details[​](#details "Direct link to Details")

* Code

  `REGISTER231` (`REGISTER_CASH_NOT_PERMITTED`)

* Severity

  warn

* Introduced in

  WCPOS

  <!-- -->

  2.0.0