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Version: 1.x

SY02002: Service Unavailable

What This Means​

A required service or component is not available. The POS depends on various services to function, and one of them is currently inaccessible.

Common Causes​

  • Background service stopped — A required service isn't running
  • System resource issue — Not enough resources to start the service
  • Dependency failure — A service this depends on failed
  • Startup issue — Service failed to start properly

How to Fix​

1. Restart the Application​

Close and reopen the POS:

  1. Fully close the application
  2. Wait a few seconds
  3. Start it again

2. Restart Your Device​

A full restart often resolves service issues:

  1. Save any important work
  2. Restart your computer
  3. Try the POS again

3. Check System Resources​

Ensure system resources are available:

  • Close unnecessary applications
  • Check memory usage
  • Check disk space

4. Update the Application​

Ensure you're on the latest version:

  • Check for available updates
  • Install any pending updates
  • Restart after updating

5. Reinstall if Necessary​

If the service remains unavailable:

  1. Uninstall the application
  2. Restart your device
  3. Download the latest version
  4. Install fresh

Browser-Specific (Web Version)​

For the web version:

  • Ensure JavaScript is enabled
  • Check that required browser features aren't blocked
  • Try a different browser
  • Disable browser extensions that might interfere

When to Contact Support​

If this error persists:

  • Note when it occurs
  • Check if specific actions trigger it
  • Report with details for investigation