SYNC101: Local DB write failed
What this means
This change could not be saved to the local database and remains only on this device.
Do not clear or reload local data. First write down (or re-enter) the change that failed to save — a restart can lose it — then check the device's storage. If writes keep failing, export diagnostics and contact support.
Your data
Data on this device may be at risk — do not clear local data. If this persists, export diagnostics and contact WCPOS support.
Troubleshoot
- If the log entry names a record, note it — that is the change that has not been saved. Site and credential writes may name only the failed operation and error instead; record those details before continuing.
- Do not clear site data, reset the app, or uninstall: the unsaved change exists only on this device, and clearing local storage deletes it permanently.
- Check the device's free storage — a full disk or an exhausted browser storage quota is the most common reason a local write fails.
- Restart WCPOS once and make a small, harmless edit to confirm whether new changes save.
- If writes keep failing, use Copy debug info on the Logs screen and contact support before attempting any repair.