SYNC401: Sync task crashed
What this means
A background sync task stopped unexpectedly before finishing.
Nothing to do — the POS restarts these tasks automatically, and nothing is lost. If this code keeps appearing, use Copy debug info on the Logs tab and contact support.
Your data
Nothing is lost — no order or product data is affected. If this persists, use Copy debug info on the Logs tab and contact WCPOS support.
Troubleshoot
- Nothing to do on first sight: the POS restarts the crashed background task automatically and no order data is involved.
- If the code repeats within minutes, reload the app once so the sync engine starts clean.
- If it still repeats, use Copy debug info on the Logs tab and contact support — a recurring task crash is an app defect worth reporting, not a store problem.