REGISTER211: Register count refused
What this means
You counted the drawer and closed the register. Your store refused the close, so the shift is still open there.
Your store turned the close down rather than missing it, so nothing retries it by itself. The till keeps your count, note and denominations. Once the cause is fixed, tap Retry.
Your data
No order is affected and no sale is at risk. The till keeps your count, note and denominations, so there is nothing to write down.
Troubleshoot
- Fix the cause first, or the next attempt is refused the same way. The usual ones are the closing cashier's account losing permission to manage cash, and a session already closed on another device.
- Sales are blocked while this register is being counted. Ask a manager to restore permission to close.
- If the close needed a manager's approval, that approval is checked at the moment of the close and does not carry over. Ask the manager to approve the new attempt.
- Tap Retry. The count opens with your figures, so you can check them and close again.
- Store admin: check in WP Admin that the session is still open and that the closing cashier can manage cash. If the same register keeps refusing closes, the log entry names the field or permission your store objected to.