# Contact Support Stuck on something these pages don't answer? Ask in the WCPOS Discord, right from the POS. This page shows where to ask, and what to send so someone can help you the first time. 1. Check the [common problems](#before-asking) first. Many answers are a search away. 2. [Copy your debug info](#what-to-send) from **Store health → Logs**. 3. [Post in Discord](#in-app-support) with the debug info and what happened. For licences, billing or anything private, [email support](#where-to-ask) instead. ## Ask from the POS[​](#in-app-support "Enlace directo a Ask from the POS") First, [copy your debug info](#what-to-send). Then press **Support** at the foot of the menu. The WCPOS Discord opens inside the POS, so you can read what others asked and post your own question without leaving the till. Choose **general**, then press **Login** to sign in and post your question. ![The Support screen: the WCPOS Discord inside the POS, with its channel list, the welcome-and-rules channel, the Login button and the message box, and Support selected at the foot of the menu](/img/2.x/support/index/en/tablet-light-regular--s1-1-support-screen.png)1234 1. **Support** — the speech bubble at the foot of the menu. On a phone, open the menu first. 2. **Support** — the WCPOS Discord, inside the POS. It opens on **welcome-and-rules**. 3. **The Discord** — pick a channel on the left. Ask your question in **general**. Press **Login** to sign in to Discord and post. 4. **Store health** — a red number here counts new errors since you last opened **Logs**. Those are what to [send with your question](#what-to-send). On a phone, open the menu from the top corner. **Support** is the last item, with its name beside it. Find Support on a phone ![The menu open on a phone: POS, Products, Orders, Coupons, Customers and Reports at the top, and Store health, Settings and Support at the foot, above the version number](/img/2.x/support/index/en/phone-light-regular--s1-4-menu-support.png)123 1. **Store health** — Database, Performance and Logs. 2. **Settings** — the POS settings. 3. **Support** — the WCPOS Discord. Discord channels | Channel | What it's for | | --------------------- | ------------------------------------ | | **welcome-and-rules** | How the server works. Read it first. | | **announcements** | New versions and news. | | **roadmap** | A forum of what's planned. | | **general** | Questions and answers. Ask here. | | **github-activity** | Changes to the code as they happen. | Away from the till, the same server is at [wcpos.com/discord](https://wcpos.com/discord), or press **Open Discord App** in the top corner of the Support screen. ## Send what we need[​](#what-to-send "Enlace directo a Send what we need") Most questions are answered faster with the versions you run and the errors the POS has seen. The POS gathers both for you. Open **Store health** in the menu, then **Logs**, and press **Copy debug info**: it goes to your clipboard. In the iOS and Android apps the button reads **Share debug info** and opens the share sheet instead. Paste or share it into your message, and say: * what you were doing, * what you expected, and what happened instead, * any code the screen showed, such as `SYNC201`, * whether it happens every time. A screenshot of the screen helps too. ![Store health, Logs tab: the day's counts, the Copy debug info button, the log search and the filter chips](/img/2.x/support/index/en/tablet-light-regular--s1-2-logs-debug-info.png)1234567 1. **Store health** — the heartbeat in the menu. See [Store Health](/es/troubleshooting/store-health.md). 2. **Logs** — what the POS has done and what went wrong. See [Logs](/es/troubleshooting/logs.md). 3. **errors today** — tap it to show only the errors. 4. **Copy debug info** — copies the details support needs about your POS and its latest errors. 5. **Search Logs** — find a row by the words in it. 6. **Errors** — the same filter as **errors today**. 7. **Verbose diagnostics** — records extra detail. Turn it on only when someone helping you asks; it switches itself off after 24 hours. Ready? Go back to [Ask from the POS](#in-app-support), sign in, and paste your debug info with your question. More about Logs The debug info holds your app, WordPress, WooCommerce and WCPOS versions, the store, the connection, changes waiting to send, stuck records and the latest errors. Open a row to see its detail. **Copy** takes just that entry, and **Help — CODE** opens the [error code](/es/error-codes.md) page that explains it. The [Logs](/es/troubleshooting/logs.md) page explains the filters and **Verbose diagnostics** in full. ### Your versions at a glance[​](#versions "Enlace directo a Your versions at a glance") Check versions in About WCPOS Tap the version number at the very foot of the menu (**v 2.0.0** on a tablet, **Version 2.0.0** on a phone). **About WCPOS** lists the app version and platform, the WCPOS plugin, WooCommerce and WordPress versions on your store, and whether the licence is Pro. **Release Notes** opens updates.wcpos.com in your browser. ![The About WCPOS dialog: application version and platform, the server's WCPOS, WooCommerce and WordPress versions, and the licence status](/img/2.x/support/index/en/tablet-light-regular--s1-3-about-wcpos.png) ## Where to ask[​](#where-to-ask "Enlace directo a Where to ask") * **Discord** — how-to questions, bugs and ideas. Answers stay where the next person can find them. [wcpos.com/discord](https://wcpos.com/discord) * **The ask box at [wcpos.com/support](https://wcpos.com/support)** — type a question and get an answer drawn from the WCPOS documentation, with links. When it can't answer, it points you to Discord. * **Email ** — licences, billing, refunds, and anything you'd rather not post in public. With WCPOS Pro Priority support is in the Pro channels on Discord. Your licence also funds the development of WCPOS, free and Pro. See [Pro License](/es/getting-started/pro-license.md). Connect Discord for Pro support 1. In your [wcpos.com account](https://wcpos.com/account/licenses), press **Connect Discord** on your licence. Or, in the Discord server, type `/link` with your licence key. 2. The Pro channels open for your Discord account while the licence is active. They close when it expires, and open again when you renew. Each licence has seats for up to five people. ## Before you ask[​](#before-asking "Enlace directo a Before you ask") Many answers are a search away: * **Not sure WCPOS fits your store yet?** — install the free plugin and try it for a few days first. It answers most "can it do this?" questions. * **An error code on screen** — look it up in [Error Codes](/es/error-codes.md). * **Products, orders or customers missing or out of date** — check **Store health → Database**. See [Store Health](/es/troubleshooting/store-health.md#database). * **The POS won't load, or shows old data** — see [Clear Local Data](/es/troubleshooting/clear-local-data.md), then [Plugin Conflicts](/es/troubleshooting/common-problems/plugin-conflicts.md) and [Cloudflare](/es/troubleshooting/common-problems/cloudflare.md). * **The POS is slow** — see [Performance](/es/troubleshooting/performance.md). * **Totals differ from WooCommerce** — see [Totals Disagree](/es/troubleshooting/common-problems/totals-dont-match.md). * **Someone may have asked already** — search the Discord before you post. ## If something goes wrong[​](#goes-wrong "Enlace directo a If something goes wrong") **The Support screen stays blank.** The Discord needs an internet connection. Check the connection, or open [wcpos.com/discord](https://wcpos.com/discord) in a browser. **"Couldn't copy debug info".** The copy didn't reach your clipboard. Click into the POS window and press **Copy debug info** again, or take a screenshot of the **Logs** screen instead. ## Help improve WCPOS[​](#contributing "Enlace directo a Help improve WCPOS") WCPOS is open source. You can: * report bugs in Discord or on [GitHub](https://github.com/wcpos), * suggest features in Discord, * answer other store owners' questions in **general** on Discord, * improve a translation of the app or these docs. See [Contributing Translations](/es/settings/languages/translations.md). ## Related Documentation[​](#related-documentation "Enlace directo a Related Documentation") [Store HealthSync, local data and the activity log.](/es/troubleshooting/store-health.md) [Error CodesWhat each code means and what to do.](/es/error-codes.md) [Clear Local DataThe first fix when the POS shows old data.](/es/troubleshooting/clear-local-data.md)