Aller au contenu principal
Version: 1.x

DB02002: Record Not Found

What This Means​

The requested record does not exist in the local database. The POS tried to access a product, customer, order, or other record that isn't stored locally.

Common Causes​

  • Not yet synced — Data hasn't been downloaded yet
  • Deleted on server — Record was removed in WooCommerce
  • Sync not complete — Initial sync is still running
  • Filter applied — Record excluded by active filters

How to Fix​

1. Wait for Sync​

If recently started:

  • Wait for initial sync to complete
  • Check sync progress indicator
  • The record should appear once synced

2. Refresh/Re-sync​

Trigger a data refresh:

  • Use the refresh/sync button
  • Pull latest data from server
  • Wait for completion

3. Check WooCommerce​

Verify the record exists on the server:

  • Log into WordPress Admin
  • Check Products, Orders, or Customers
  • Confirm the item still exists

4. Check Filters​

The record might be filtered out:

  • Review active filters in the POS
  • Check category filters
  • Verify visibility settings

5. Clear and Re-sync​

If sync seems stuck:

  1. Clear local data
  2. Login again
  3. Complete a fresh sync

Common Scenarios​

  • Product not showing: Check if it's published and visible
  • Customer not found: May not have been synced yet
  • Order missing: Could be outside the sync date range