# SYNC131: Store server error

## What this means[​](#what-this-means "Lien direct vers What this means")

Your store returned an error, so this action did not complete.

The store was reached but its server failed to handle the request. This is a problem on the website rather than the POS, so retrying alone may not help: check the site's error log or ask the host to, then retry. Nothing was lost on this device.

## What to do[​](#what-to-do "Lien direct vers What to do")

Try the action again. WCPOS does not retry this by itself — retry when you are ready.

## Your data[​](#your-data "Lien direct vers Your data")

The change is saved on this device but has not reached your store. If this persists, export diagnostics and contact WCPOS support.

## Details[​](#details "Lien direct vers Details")

* **Code:** `SYNC131` (`STORE_SERVER_ERROR`)
* **Severity:** error
* **Introduced in:** WCPOS 1.10.0