# Pairing a Bluetooth receipt printer

**Symptom:** **Find a Bluetooth printer** opens the chooser and your printer isn't in the list — or it was there yesterday and isn't today.

## Turn the printer off and on[​](#turn-it-off-and-on "Direct link to Turn the printer off and on")

This is the first thing to try and it fixes most cases. A printer that dropped a connection often stops advertising itself until it restarts.

## Only one device at a time[​](#one-device-at-a-time "Direct link to Only one device at a time")

A Bluetooth printer talks to **one host at a time**. If it is still connected to a phone, a tablet or a laptop somewhere in the shop, it stops advertising and no other device can see it — including this one. Disconnect it there (or switch that device's Bluetooth off), then scan again.

## Classic or Low Energy[​](#classic-or-low-energy "Direct link to Classic or Low Energy")

There are two kinds of Bluetooth printer, and they don't reach the same apps:

* **Bluetooth Low Energy (BLE)** — most small 58 mm printers. These appear in the browser's and desktop app's choosers. Do **not** pair them in your computer's or phone's Bluetooth settings; pick them in the app's chooser instead.
* **Bluetooth Classic** — most Epson and Star models, and many cheap 58 mm printers on Android. Pair these in the operating system first (**Settings → Bluetooth** / **Connected devices**), then add them in the app. On iPhone and iPad this works for Epson and Star printers only.

## On Android, pair it first[​](#android-pair-first "Direct link to On Android, pair it first")

The Android app lists the Bluetooth Classic printers your phone has **already paired**; it cannot pair one itself. Open **Settings → Connected devices → Pair new device**, pick the printer (the PIN is usually `0000` or `1234`), then come back and scan again. The **Open Bluetooth settings** button on the "No printer found" screen takes you straight there. A printer that is paired but switched off still shows up as a card; turn it on before the test page.

If the printer also speaks Bluetooth Low Energy, the app shows it once, as the Low Energy card, and no pairing is needed.

## Find its Bluetooth name[​](#find-its-name "Direct link to Find its Bluetooth name")

Print the printer's status sheet — hold the **Feed** button (on an Epson, with the roll cover open) — and read the Bluetooth name and address off it. That tells you which entry in the chooser is yours when several look alike.

## Still stuck?[​](#still-stuck "Direct link to Still stuck?")

Use **Copy setup report** on the trouble screen and paste it into your message.

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