# Epson printed once and then stopped — power-cycle first

**Symptom:** one receipt printed, then nothing. The app says *"Turn the printer off and on again, then try again."* The printer looks healthy — ready light on, paper in, self-test prints from the panel.

## Power-cycle it first[​](#power-cycle-first "Direct link to Power-cycle it first")

Unplug the printer, count to ten, plug it back in and wait for the ready light. Then print a test page.

Do this before changing any setting. It is the fastest way to tell a stuck printer from a misconfigured one, and it fixes the case below outright.

## Why it happens[​](#why-it-happens "Direct link to Why it happens")

An Epson can accept a job it has no intention of printing — most often one that arrived on a channel the printer is set to block. It doesn't reject it; it **holds** it. And while it holds one job, it won't print anything from any channel: not the next receipt, not the app's test page. The hold clears itself after a few minutes, or immediately when the printer restarts.

That's why a printer can look fine and behave as though it's dead, and why the same printer starts working again while you're still investigating.

## If it comes back[​](#if-it-comes-back "Direct link to If it comes back")

A power cycle treats the symptom. If it keeps happening, something is still sending jobs down a blocked channel:

* Check [Secure Printing](/hardware/printers/secure-printing.md) — the usual cause on printers bought since mid-2025.
* Check [Server Direct Print](/hardware/printers/server-direct-print.md) if the printer's web page works but nothing prints.

Scanning for printers can trigger the hold too, so a printer that jams shortly after you tap **Add printer** is showing the same problem.

## Still stuck?[​](#still-stuck "Direct link to Still stuck?")

Use **Copy setup report** on the trouble screen and paste it into your message.

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