# Epson prints nothing and its web page still works (Server Direct Print)

**Symptom:** the printer's own web page loads, its panel self-test prints, Secure Printing is already off — and every job from the POS still fails or times out. A power cycle changes nothing.

## Why it happens[​](#why-it-happens "Direct link to Why it happens")

Epson printers can be told to fetch their own jobs from a server, a feature called **Server Direct Print**. A related feature, **ePOS-Device**, lets one application hold the printer open for a session. Either one takes ownership of the print engine, and while it's held the printer refuses everything else as busy — without saying so. Because it's a saved setting on the printer, restarting doesn't clear it.

This is usually left on by a previous installation, a kitchen-printing service, or another till.

## Turn it off[​](#turn-it-off "Direct link to Turn it off")

1. Open `https://printer-ip` in a browser and accept the certificate warning.
2. **Administrator Login** — the password is the serial number on the label underneath the printer, unless someone changed it.
3. Find **Server Direct Print** (under the printer's services or print settings, depending on firmware) and set it to **Disable**.
4. On the same screen, check **ePOS-Device** is disabled too if nothing else is using it.
5. Confirm, then unplug the printer for ten seconds and plug it back in.
6. Print the test page again.

Something else may be using it

If another system genuinely prints through Server Direct Print — a kitchen display, an online-order service — only one of the two can own the printer. Point that system somewhere else, or give the POS its own printer.

## Still stuck?[​](#still-stuck "Direct link to Still stuck?")

Use **Copy setup report** on the trouble screen and paste it into your message — it records how the printer answered on each port.

[Discord Community](https://wcpos.com/discord)<support@wcpos.com>