REGISTER221: Register already open on another device
What this means
Two devices opened the same register. Your store keeps the session that was already open, and this device has switched to it.
Both tills are now counting the same drawer. The opening float and the cashier shown on this device are the other device's, not the ones typed here.
Your data
Nothing is lost, but the session this device started has been abandoned in favour of the one your store already had. Anything recorded here before the switch belongs to that abandoned session and is not in the drawer total you can now see.
Troubleshoot
- Check the opening float and the cashier name in the register panel. If they are not what you entered, you are on the other device's session.
- Two devices on one register is the normal setup for one drawer: on the free plugin every device shares the one register. Both devices sell into the same drawer and it is counted once, so agree who counts and closes before the shift ends. If the devices really are two separate cash drawers, give the second counter its own register (WCPOS Pro). See Stores, Registers and Devices.
- If this device recorded a paid in or paid out before the switch, it stayed with the abandoned session. Record it again on the session you are now on.
- Store admin: a register that is repeatedly taken over means two devices are using it. That is expected when they share one drawer. With WCPOS Pro, if each counter has its own drawer, add a register for the second counter in the store editor and pick it on that device with Switch register.