# Sell

The POS is where you sell. Products sit on one side, the cart on the other, and a menu runs down the edge for everything else. This page is a map of the screen: each part links to the page that explains it.

**Jump to a task:** [Find a product](/hi-IN/sell/find-products.md) · [Take payment](/hi-IN/getting-started/make-sale.md) · [Open the register](/hi-IN/sell/open-register.md) · [Open your cashier sheet](#cashier-sheet)

## Find your way around[​](#layout "Find your way around के लिए सीधा लिंक")

![The POS on a tablet with one product in the cart: the menu rail down the left edge showing the name Orders on hover, Store health, Settings and Support at its foot, the product search and grid, the divider, the cart, and the bar above the cart with the store name, the bell and the avatar](/img/2.x/pos/index/en/tablet-light-regular--pos-1-the-pos.png)12345678910

1. **The menu** — one icon per screen. Point at an icon to see its name. See [The menu](#menu).
2. **Store health** — check how this device is keeping up with your store, and any problems it has logged. A red number means new errors in the logs. See [Store Health](/hi-IN/troubleshooting/store-health.md).
3. **Settings** — this device's settings: language and money format, tax display, printers, card readers, the customer display, scanners, the theme. See [Settings](/hi-IN/settings.md).
4. **Support** — the WCPOS Discord chat, inside the app. See [Support](/hi-IN/troubleshooting/contact-support.md).
5. **Product Panel** — search, filter and tap a product to add it. See [Product Panel](/hi-IN/sell/find-products.md).
6. **Divider** — drag it to give the products or the cart more room. The POS remembers the width on this device.
7. **Cart** — the sale you're ringing up, with the customer, the lines, the totals and **Checkout**. See [The Cart](/hi-IN/sell/cart.md).
8. **Register bar** — the store you're selling for, and the register when the store has more than one. See [The bar at the top](#bar).
9. **Bell** — notices from WCPOS: plugin updates, licence reminders, announcements. See [Notifications](/hi-IN/troubleshooting/notifications.md).
10. **Your avatar** — opens your cashier sheet. See [Your cashier sheet](#cashier-sheet).

The version under the menu, **v 2.0.0** here, opens [About WCPOS](#about).

## The menu[​](#menu "The menu के लिए सीधा लिंक")

On a tablet or a computer the menu is a rail of icons down the left edge, always on screen. On a phone it hides behind **☰** at the top left and slides over the screen with the names written out. Tap a name to go there.

![The menu open on a phone: POS, Products, Orders, Coupons, Customers and Reports at the top, Store health, Settings and Support at the foot, and the version under them](/img/2.x/pos/index/en/phone-light-regular--pos-2-menu.png)123456789

1. **POS** — the till, where you sell. See [Checkout](/hi-IN/getting-started/make-sale.md).
2. **Products** — stock, prices and product details. See [Products](/hi-IN/manage-store/products.md).
3. **Orders** — past orders: look one up, reprint the receipt, refund it. See [Orders](/hi-IN/manage-store/orders.md).
4. **Coupons** — your store's coupons. See [Coupons](/hi-IN/manage-store/coupons.md).
5. **Customers** — add and edit customers. See [Customers](/hi-IN/manage-store/customers.md).
6. **Reports** — the day's takings by payment method and cashier, and the register closures. See [Reports](/hi-IN/manage-store/reports.md).
7. **Store health** — how this device is keeping up with your store, and any problems it has logged. See [Store Health](/hi-IN/troubleshooting/store-health.md).
8. **Settings** — this device's settings. See [Settings](/hi-IN/settings.md).
9. **Support** — the WCPOS Discord chat, inside the app. See [Support](/hi-IN/troubleshooting/contact-support.md).

On the free plugin, **Products**, **Orders**, **Coupons** and **Customers** are previews you can't change.

What changes with WCPOS Pro?

**On the free plugin**, **Products**, **Orders**, **Coupons** and **Customers** open as a blurred preview with an **Upgrade to Pro** panel. You can still pick a customer and apply a coupon in the cart. **Reports** shows today on your register.

**With WCPOS Pro**, **Products**, **Orders**, **Coupons** and **Customers** open for editing, **Reports** goes back beyond today, for every register and store you're allowed to see, and with several stores you switch between them from the bar or your cashier sheet.

See [Free vs Pro](/hi-IN/getting-started/free-vs-pro.md#management-screens).

### About WCPOS[​](#about "About WCPOS के लिए सीधा लिंक")

Tap the version at the foot of the menu. **About WCPOS** lists what this device is running, which is the first thing support will ask for.

Details to give support

![The About WCPOS dialog: the app version and platform, the WCPOS Pro plugin, WooCommerce and WordPress versions, the licence status Pro, and the Close and Release Notes buttons](/img/2.x/pos/index/en/tablet-light-regular--pos-7-about.png)

* **Application** — the app's version and where it runs: Web, Desktop, iOS or Android.
* **Server** — the version of the WCPOS plugin on your site (or WCPOS Pro, when it's installed), WooCommerce and WordPress.
* **License** — **Free** or **Pro**.
* **Release Notes** — what changed in each version, on wcpos.com.

## On a phone[​](#phone "On a phone के लिए सीधा लिंक")

On a phone, or in a narrow browser window, products and cart sit on two tabs at the bottom. The bar keeps its place at the top, with **☰** for the menu.

![The POS on a phone with one product in the cart: the menu button, the store name, the bell and the avatar at the top, the product search and a product tile, and the Products and Cart tabs at the bottom with a count on Cart](/img/2.x/pos/index/en/phone-light-regular--pos-3-phone-till.png)123456

1. **☰ Menu** — opens [the menu](#menu).
2. **Register bar** — the store, and the register when there's more than one.
3. **Bell** — [notifications](/hi-IN/troubleshooting/notifications.md).
4. **Your avatar** — your [cashier sheet](#cashier-sheet).
5. **Products** — the [Product Panel](/hi-IN/sell/find-products.md).
6. **Cart** — the sale, with a count of what's in it. Checkout starts from here.

The other screens change shape too. On a touch screen, Products, Orders, Coupons and Customers list each record as a row with **›** at its end, where a mouse gets a table. On a phone, tapping a row opens the record as a page of its own; **✕** brings you back to the list.

See the Products list on a phone

![The Products screen on a phone: the menu button and the search box at the top, and each product as a row with its picture, SKU, price and stock, an arrow at its end and a line for its variations](/img/2.x/pos/index/en/phone-light-regular--pos-8-phone-list.png)12

1. **☰ Menu** — every screen has it on a phone.
2. **Search** — the box names the screen you're on: **Search Products**, **Search Orders** and so on.

## The bar at the top[​](#bar "The bar at the top के लिए सीधा लिंक")

Every screen has a bar across the top, and the bell and your avatar are always at its end.

On the POS it's the **register bar**: the store you're selling for, and the register's name when the store has more than one. With WCPOS Pro and several stores, tap the store name to change store. When something needs your attention, a status sits beside the name.

What the register status means

* **Closed**, **Counting**, **Approval needed** or **Overdue** — where the register is in its day. See [Open the Register](/hi-IN/sell/open-register.md).
* **Choose register** or **No register** — this device isn't on a register yet. See [Choosing a store and a register](/hi-IN/manage-store/stores/registers-devices.md#choosing-a-store-and-a-register).
* **Offline**, or **Offline · 2 sales to send** — see [Offline in the bar](#offline) below.
* **1 sale awaiting store** — a sale the store hasn't confirmed yet. It goes by itself; there's nothing to do.

An open register with nothing to say shows no status.

The bar on other screens and the desktop app

On **Products**, **Orders**, **Coupons** and **Customers**, the search box takes the title's place and names the screen. **Reports** puts its store and register choice there instead.

![The Products screen with its bar: the Products icon lit in the menu, the search box, the display options, the bell and the avatar, above the product table](/img/2.x/pos/index/en/tablet-light-regular--pos-4-page-bar.png)12345

1. **Where you are** — the lit icon in the menu.
2. **Search** — finds records on this screen.
3. **Display options** — which columns the list shows. See [Display Settings](/hi-IN/manage-store/products.md#display-settings).
4. **Bell** — the same [notifications](/hi-IN/troubleshooting/notifications.md) as on the POS.
5. **Your avatar** — the same [cashier sheet](#cashier-sheet), from any screen.

In the desktop app the store name, the status, the bell and your avatar move up into the window's title bar. They come back to the bar when the window is full screen.

## Your cashier sheet[​](#cashier-sheet "Your cashier sheet के लिए सीधा लिंक")

Tap your avatar on any screen and your cashier sheet slides in from the right. On a phone it fills the screen.

![The cashier sheet over the POS: your name with the store and how long you've been signed in, Your sales today, the drawer tile, Hand the till to, the store with Switch, the WordPress Admin and Desktop App links, and Sign out](/img/2.x/pos/index/en/tablet-light-regular--pos-5-cashier-sheet.png)1234567

1. **Your sales today** — what you've rung up.
2. **In the drawer** — the cash the register expects. Without permission to view reports it shows a number of sales instead of money. Tap it for pay in, pay out and closing. See [Open the Register](/hi-IN/sell/open-register.md#cashier-sheet).
3. **Hand the till to** — pass the till to another cashier without closing the drawer. Tap their name, or **Another account…** to sign them in. See [Open the Register](/hi-IN/sell/open-register.md#cashier-sheet).
4. **Store · Switch** — move to another store (WCPOS Pro, with several stores). **Register · Switch** sits below it when the store has several registers.
5. **WordPress Admin** — opens your site's admin in a new tab, for a manager who has access to it.
6. **Desktop App** — the download page for the desktop app. These two links only show in a browser.
7. **Sign out** — if the register is open, the POS asks whether to close it first.

## Keyboard shortcuts[​](#keyboard-shortcuts "Keyboard shortcuts के लिए सीधा लिंक")

With a keyboard, in a browser or the desktop app, these work anywhere on the POS screen, even while you're typing in a field. On a Mac, hold **Option** (⌥) instead of **Alt**.

Show keyboard shortcuts

| Shortcut                  | What it does                                                      |
| ------------------------- | ----------------------------------------------------------------- |
| `Alt` + `F`               | Search products                                                   |
| `Alt` + `P`               | Checkout                                                          |
| `Alt` + `N`               | New cart                                                          |
| `Alt` + `←` / `Alt` + `→` | Previous cart / next cart                                         |
| `Alt` + `D`               | Add discount                                                      |
| `Alt` + `V`               | Void order                                                        |
| `Alt` + `/`               | Show the shortcuts                                                |
| `Esc`                     | Back from checkout to the cart, when you're not typing in a field |

A shortcut only does something when it makes sense: **Checkout** needs something in the cart. The keys can't be changed. See [Keyboard Shortcuts](/hi-IN/sell/keyboard-shortcuts.md).

## If something goes wrong[​](#goes-wrong "If something goes wrong के लिए सीधा लिंक")

### Offline in the bar[​](#offline "Offline in the bar के लिए सीधा लिंक")

This device can't reach your store: the internet is down, or your website isn't answering. Keep selling. Cash, and a card taken on your own terminal, still complete. The bar counts what's waiting as **sales to send**, and it goes to your store when it's reachable again. A card reader driven from the till and online gateways need the connection. See [Offline Mode](/hi-IN/sell/offline-mode.md).

![The POS just after the connection dropped: Offline beside the store name in the bar, and the message Device went offline, Keep working, sync resumes when the store is reachable](/img/2.x/pos/index/en/tablet-light-regular--pos-6-offline.png)12

1. **Offline** — stays until the store answers again.
2. **Store name** — the store the sales will go to.

### "Local database unavailable"[​](#database-unavailable "\"Local database unavailable\" के लिए सीधा लिंक")

A banner over the products and in checkout says scanning, checkout, saving and voiding are blocked.

1. Press **Reload the app**.
2. If the app says it can't reload itself (some phone and tablet apps), close it completely and open it again.
3. If it keeps happening, see [Clear Local Data](/hi-IN/troubleshooting/clear-local-data.md).

What went wrong

The device's own copy of your store has stopped working. **View status** on the banner opens the [Database](/hi-IN/troubleshooting/store-health.md#database) part of Store health.

### A red number on Store health[​](#store-health-errors "A red number on Store health के लिए सीधा लिंक")

New errors were logged on this device. Open **Store health** and its logs to read them; the number clears once you've opened the logs. See [Logs](/hi-IN/troubleshooting/store-health.md#logs).

### "This screen doesn't exist"[​](#not-found "\"This screen doesn't exist\" के लिए सीधा लिंक")

The address is out of date, often an old bookmark. Press **Back to the start**: it goes to the POS, or to the screen where you connect your store if you're signed out.

### A screen shows "Upgrade to Pro"[​](#upgrade-to-pro "A screen shows \"Upgrade to Pro\" के लिए सीधा लिंक")

That screen needs WCPOS Pro. See **What changes with WCPOS Pro?** under [The menu](#menu), or [Free vs Pro](/hi-IN/getting-started/free-vs-pro.md).

## Related Documentation[​](#related-documentation "Related Documentation के लिए सीधा लिंक")

[CheckoutRing up a sale from start to finish.](/hi-IN/getting-started/make-sale.md)

[Open the RegisterStart the day, move cash and close.](/hi-IN/sell/open-register.md)

[Product PanelFind a product and put it in the cart.](/hi-IN/sell/find-products.md)