# Receipts and the Paid Screen

When the last payment is taken, the checkout column turns into the paid screen. It shows what to hand back and has the receipt ready to print, email or save. **New sale** clears the till for the next customer. You can open a receipt again later from the Orders screen, a refund or the cart.

Go straight to: [Print the receipt](#print-receipt) · [Email the receipt](#email-receipt) · [Start the next sale](#new-sale)

## Read the paid screen[​](#paid "Read the paid screen के लिए सीधा लिंक")

![The paid screen after a cash sale: the change to give, the amount paid and tendered, the template and printer, the receipt preview, and the buttons to print, email and start a new sale](/img/2.x/pos/checkout/en/tablet-light-regular--j2-6-see-paid.png)12345678

1. **Change** — what to give back. With nothing to give back, it reads **Paid** and the amount.
2. **Paid with** — the amount and how it was paid.
3. **Template** — which receipt this sale gets. A pick here lasts for this sale only. See [Customise Your Receipt](/hi-IN/settings/receipt-templates/customise-receipt.md).
4. **Printer** — where it prints. See [Print the receipt](#print-receipt).
5. **Preview** — the receipt as it will print. **−** and **+** zoom it; until you pick a size, it fits the column.
6. **Print Receipt** — prints it on the printer above.
7. **Email Receipt** — sends it to the customer. See [Email the receipt](#email-receipt).
8. **New sale** — an empty cart for the next customer. See [Start the next sale](#new-sale).

**Download PDF**, beside **Email Receipt**, saves the receipt as a file. It needs a connection.

Cash, split and Awaiting store messages

The line under the headline changes with the sale:

* **Paid $X · tendered $Y in cash**: a cash sale with change.
* The method's name, such as **Cash** or **Card**: any other single payment.
* The methods used, each named once and joined with **+**, then the number of payments: a sale paid in more than one go. If cash in it gave change, the cash line above shows instead, still followed by the number of payments. See [Split Payments](/hi-IN/sell/take-payment/split-payments.md).
* **Awaiting store ·** in front: the store hasn't confirmed the sale yet, usually because the till is offline. The green tick becomes an amber pending mark, and the receipt says **Awaiting store · not yet confirmed**. The sale is safe on the till and goes to the store when the connection returns. See [Offline Mode](/hi-IN/sell/offline-mode.md#offline-writes).

## Print the receipt[​](#print-receipt "Print the receipt के लिए सीधा लिंक")

Press **Print Receipt**. The receipt goes to the printer named on the paid screen. **Auto — Print Dialog** means there's no receipt printer for this till, so your browser's print window opens instead. In that window, choose your printer and confirm the print.

![The top of the paid screen after printing: the close button, the change to give, the amount paid and tendered, and the line naming where the receipt was printed](/img/2.x/receipts/at-checkout/en/tablet-light-regular--rc-2-printed.png)1234

1. **✕** — finishes the sale, the same as **New sale**.
2. **Change** — what to give back.
3. **Paid with** — the amount and how it was paid.
4. **Printed to** — the printer or print window the receipt was sent to. Check that it came out. **Print Receipt** now reads **Print again**, for another copy.

To print somewhere else, pick another printer under **Printer** first. To add a receipt printer, see [Printers](/hi-IN/hardware/receipt-printers.md#adding-a-printer).

If printing fails or you cancel

If the print doesn't go through, a message appears with an error code:

* [PRINT101](/hi-IN/error-codes/PRINT101.md): an automatic print didn't start.
* [PRINT201](/hi-IN/error-codes/PRINT201.md): the print job failed, or the till couldn't confirm it finished.
* [PRINT301](/hi-IN/error-codes/PRINT301.md): the till couldn't reach the printer.

Closing the browser print window without printing isn't an error. Nothing is marked as printed, and you can press **Print Receipt** again.

## Email the receipt[​](#email-receipt "Email the receipt के लिए सीधा लिंक")

Press **Email Receipt**. In **Email Address**, type the customer's address, or check the one filled in from the order's billing email. Turn on **Save email to Billing Address** to keep the address on the order.

![The Email Receipt dialog: the Email Address field, the Save email to Billing Address switch, and the Cancel and Send buttons](/img/2.x/receipts/at-checkout/en/tablet-light-regular--rc-3-email.png)1

1. **Send** — sends the receipt. The dialog closes once it's sent or queued.

Your store sends the email with its own mail settings. You'll see **Email sent**. If your store refuses, a message such as **Your server did not send the email.** appears and the dialog stays open, so you can check the address and try again.

When the till can't reach your store, the button reads **Send when online**. The receipt is queued and goes out on its own once the connection returns. A send that loses the connection part-way is queued the same way. So you can email a paid sale even when the till is offline.

## Start the next sale[​](#new-sale "Start the next sale के लिए सीधा लिंक")

Press **New sale** to clear the cart for the next customer.

![The buttons along the foot of the paid screen after a print: Email Receipt, Download PDF, Print again and New sale](/img/2.x/receipts/at-checkout/en/tablet-light-regular--rc-4-paid-buttons.png)1234

1. **Email Receipt** — sends it to the customer.
2. **Download PDF** — saves it as a file.
3. **Print again** — prints another copy.
4. **New sale** — empties the cart for the next customer.

On a wide screen, **New sale** is the filled button on the right. On a phone, the paid screen fills the screen and **New sale** is the first, full-width button.

When the button says Print receipt · New sale

When [Automatically print receipt after checkout](#automatic-receipt-options) is on, the receipt prints by itself and the button reads **Print receipt · New sale**. It stays busy until the print has started. Pressing it then starts the next sale. It doesn't print another copy.

## Open a receipt again[​](#reprinting-receipts "Open a receipt again के लिए सीधा लिंक")

You can open a receipt again later:

* **From Orders** (WCPOS Pro): the receipt button on the order's row, or **Receipt** at the foot of an open order. See [Orders](/hi-IN/manage-store/orders.md#receipt-reprinting).
* **From a refund**: in an open order, each refund has its own **Receipt** button. It opens a **Refund receipt** for that refund only.
* **Preview or print before payment**: in the cart, press **⋮** beside **Checkout**, then **Print**. This shows the receipt for the sale in the cart, before it's paid.

The **Receipt** window has the same **Template** and **Printer** pickers and the same zoom as the paid screen. Its buttons work the same way, and **Close** closes it.

### If the preview is unavailable[​](#preview-unavailable "If the preview is unavailable के लिए सीधा लिंक")

Sync the order to see the preview

Some templates can't show an order that isn't on your store yet. This happens with a sale still in the cart. Press **Sync order** and **Syncing with server...** shows above the pickers while the order is sent. Once it's on the store, **Sync order** goes away, the preview appears, and **Email Receipt** and **Download PDF** work.

![The lower half of the Receipt window for an order that isn't on the store yet: the preview message, Sync order, and the Close, Email Receipt, Download PDF and Print Receipt buttons, with email and download greyed out](/img/2.x/receipts/at-checkout/en/tablet-light-regular--rc-5-receipt-view.png)123456

1. **Preview unavailable** — this template can't show the order yet. Choose another template, or sync the order.
2. **Sync order** — sends the order to your store. It only shows while the order isn't on the store.
3. **Close** — closes the window.
4. **Email Receipt** — greyed out until the order is on the store.
5. **Download PDF** — greyed out until the order is on the store.
6. **Print Receipt** — stays available, even without a preview.

A receipt for an order that isn't on the store yet says **Not saved to the store · no order number**.

## Print or skip the paid screen automatically[​](#automatic-receipt-options "Print or skip the paid screen automatically के लिए सीधा लिंक")

Two switches in the cart's display settings decide what happens after each sale. Open them with the sliders button above the cart. See [The Cart](/hi-IN/sell/cart.md#display-settings).

* **Automatically show receipt after checkout** (on by default): shows the paid screen. When it's off, a message says **Payment completed for order** with the order number, and the cart is ready for the next sale.
* **Automatically print receipt after checkout** (off by default): prints the receipt by itself after each sale, on the printer the paid screen would show. It works with the paid screen off too. Without a receipt printer, the print window opens after each sale.

These switches are set per device. Cloud printers have their own auto-print rules; see [Cloud Printing](/hi-IN/hardware/receipt-printers/cloud-printing.md#auto-print).

## What's on the receipt[​](#receipt-contents "What's on the receipt के लिए सीधा लिंक")

The template decides what the receipt shows: your store's name, address and logo, the order number and date, the items, the totals, the payments and the customer. To change it, see [Customise Your Receipt](/hi-IN/settings/receipt-templates/customise-receipt.md). For every field a template can use, see [Receipt Data](/hi-IN/settings/receipt-templates/receipt-data.md).

## If something goes wrong[​](#goes-wrong "If something goes wrong के लिए सीधा लिंक")

**Nothing prints.** Check the **Printer** line, then see [When nothing prints](/hi-IN/hardware/receipt-printers.md#when-nothing-prints).

**Email Receipt or Download PDF is greyed out.** The order hasn't been saved to your store, and it isn't a paid sale. This happens with a sale still in the cart. Press **Sync order** in the **Receipt** window. **Download PDF** also needs the till to be online.

**The receipt says Awaiting store.** The sale is saved on the till and the store hasn't confirmed it yet. It goes through when the connection returns. A cloud printer that prints the store's copy waits for that too, so print again once the store has the sale.

## Related Documentation[​](#related-documentation "Related Documentation के लिए सीधा लिंक")

[CheckoutTake the payment that leads to the paid screen](/hi-IN/getting-started/make-sale.md)

[Customise Your ReceiptPick, tweak or edit the receipt template](/hi-IN/settings/receipt-templates/customise-receipt.md)

[PrintersAdd a receipt printer and choose where receipts print](/hi-IN/hardware/receipt-printers.md)