SYNC191: Write still sending
What this means
This change is still on its way to your store.
Nothing to do — don't enter it again. It sends automatically and appears once the store confirms.
A sale or change was saved on this device and sent, but your store hadn't confirmed it within the usual wait — usually because the store is slow to answer or the connection is unreliable. WCPOS keeps sending it until the store confirms. The store recognises a change it has already received, so pressing the same button again is safe. Entering the sale or record again by hand is not: that creates a second, separate one — a duplicate.
Your data
Nothing is lost. The change is waiting on this device and sends automatically. Don't clear this device's data while it is waiting to send.
Troubleshoot
- Don't enter the sale or change again by hand — that creates a duplicate.
- Wait for it to reach your store. A sale already shows in WCPOS (in the cart or, on WCPOS Pro, in Orders) because it is saved on this device; to confirm it reached the store, check WooCommerce → Orders in WP Admin.
- To watch it go, open Store health → Logs: the header's changes waiting to send goes down as changes send, and reads 0 when nothing else is waiting.
- If it stays waiting for a long time, check this device's connection and whether your store's website loads — see SYNC121.
- If it still hasn't appeared once the connection is fine, tap Copy debug info on the Logs tab and contact support.