# AUTH341: Store identity clash

## What this means[​](#what-this-means "What this meansへの直接リンク")

This store reports the same identity as a store already saved on this device.

Every store carries an identity that the WCPOS plugin creates once. When a site is copied, for example to make a staging site, the copy keeps the original's identity, so the app cannot tell the two apart and refuses to save the second one rather than mixing it into the first.

One of the two sites is a copy of the other. The clash does not say which: if the copy was connected first, the store you tried just now is the original. Whoever manages the sites knows which one was copied, and that is the site that needs a new identity.

## Your data[​](#your-data "Your dataへの直接リンク")

The refusal itself changes nothing: the saved store was left exactly as it was, and the new store was not saved.

Removing the saved store, as the second fix below does, is different. Sales still waiting to sync under that store stay on the device but are not picked up automatically once the store is added again. Check that the saved store has nothing left to sync before you remove it, or contact support first if it does.

## Troubleshoot[​](#troubleshoot "Troubleshootへの直接リンク")

**On the copied site** — for whoever manages that WordPress site:

1. Identify which of the two sites is the copy (usually the staging or test site).
2. On the copy: WP Admin → Plugins → update WCPOS to the latest version. From 1.10.21 the plugin gives a copied site its own identity the first time it runs at its new address. Updating the original does nothing here, because its address has not changed.
3. Connect again from the till.

**At the till** — if the copy cannot be updated yet:

1. Make sure every sale on the saved store named in the message has synced. If sales are still waiting, sync them first, or contact support before going on.
2. On the connect screen, remove that saved store.
3. Connect the store you want by its address.

You can keep only one of the two connected until the copy has its own identity.

**If both addresses point at the same store** (for example a local network address and the public domain): remove the saved entry and connect again using the address this till will use from now on. The same check on unsynced sales applies before you remove it.

## Details[​](#details "Detailsへの直接リンク")

* コード

  `AUTH341` (`SITE_IDENTITY_CLASH`)

* 重大度

  error

* 導入バージョン

  WCPOS

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  2.0.0