# REGISTER211: Register count refused

## What this means[​](#what-this-means "What this meansへの直接リンク")

You counted the drawer and closed the register. Your store refused the close, so the shift is still open there.

Your store turned the close down rather than missing it, so nothing retries it by itself. The till keeps your count, note and denominations. Once the cause is fixed, tap **Retry**.

## Your data[​](#your-data "Your dataへの直接リンク")

No order is affected and no sale is at risk. The till keeps your count, note and denominations, so there is nothing to write down.

## Troubleshoot[​](#troubleshoot "Troubleshootへの直接リンク")

1. Fix the cause first, or the next attempt is refused the same way. The usual ones are the closing cashier's account losing permission to manage cash, and a session already closed on another device.
2. Sales are blocked while this register is being counted. Ask a manager to restore permission to close.
3. If the close needed a manager's approval, that approval is checked at the moment of the close and does not carry over. Ask the manager to approve the new attempt.
4. Tap **Retry**. The count opens with your figures, so you can check them and close again.
5. **Store admin:** check in WP Admin that the session is still open and that the closing cashier can manage cash. If the same register keeps refusing closes, the log entry names the field or permission your store objected to.

## Details[​](#details "Detailsへの直接リンク")

* コード

  `REGISTER211` (`REGISTER_CLOSE_REFUSED`)

* 重大度

  error

* 導入バージョン

  WCPOS

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  2.0.0