REGISTER301: Manager approval refused
What this means
The count was over your store's variance limit, so it needed a manager's approval. Your store refused the approval and the register stayed open at the counting step.
Your data
The count is held on this device and nothing is lost. The drawer figures you entered are still on screen, ready for another attempt.
Troubleshoot
- Check the username and password. An approval is a normal WordPress sign-in and is case sensitive.
- A cashier cannot approve their own count. The approver must be a different account from the one closing the register, and from the one who opened the session.
- The approving account needs permission to manage register closures. A shop manager has it by default; a cashier does not.
- If the approval still fails, the count can be left for a manager to close on their own sign-in. Write the counted totals down first.
- Store admin: repeated refusals on one till are worth looking at. Each attempt is recorded, and a short drawer with several failed approvals is the pattern worth investigating.