# Epson Stopped Printing **Symptom:** an Epson receipt printer printed once, then nothing. The printer looks healthy: its light is on, it has paper, and a self-test from its own buttons prints. Restart it before you try anything else. ## Restart the printer[​](#power-cycle-first "Restart the printer으로 직접 링크") 1. Switch the printer off, or unplug it. 2. Wait about ten seconds, then switch it on and wait for its light to settle. 3. Print again: * **During setup:** in the setup panel, press **Try again**. * **Printer already added:** go to **Settings → Printing** and press **Test Print** on its row. See [Change a printer later](/ko/hardware/receipt-printers/printer-setup-wizard.md#edit-printer). * **At checkout:** check nothing printed first, then press **Print Receipt** again. A receipt that did print would come out twice. Restart before you change any setting A restart clears a held job. If it prints now, you're done. If not, what happened tells you which check below to try. ## If restarting doesn't help, or it stops again[​](#if-it-comes-back "If restarting doesn't help, or it stops again으로 직접 링크") A restart clears the hold, not whatever caused it. Match what you see: ### It works after a restart, then sticks again[​](#sticks-again "It works after a restart, then sticks again으로 직접 링크") Check [Epson Secure Printing](/ko/hardware/receipt-printers/epson-secure-printing.md). It's on by default on Epsons built for the EU or UK since August 2025, and other new Epsons can have it too. If it's already off, go to [Still stuck?](#still-stuck). ### A restart changes nothing, but the printer's web page opens[​](#restart-changes-nothing "A restart changes nothing, but the printer's web page opens으로 직접 링크") Check [Server Direct Print](/ko/troubleshooting/printer-problems/server-direct-print.md). This setting on the printer can stop every receipt printing while the printer's web page still opens, and restarting doesn't change it. ### The first receipt is fine, later ones are gibberish[​](#gibberish "The first receipt is fine, later ones are gibberish으로 직접 링크") This is usually the printer's memory not keeping up with images, not a hold. In [Still not printing?](/ko/hardware/receipt-printers/printer-setup-wizard.md#troubleshoot), say the test page came out garbled, then pick **The first receipt is fine, then later ones turn to gibberish**. ### It's a Bluetooth printer[​](#bluetooth "It's a Bluetooth printer으로 직접 링크") Bluetooth printers stop answering for other reasons. See [Pairing a Bluetooth receipt printer](/ko/hardware/receipt-printers/bluetooth-printers.md#turn-it-off-and-on). ## What the app shows[​](#what-you-see "What the app shows으로 직접 링크") * **Setting up a printer:** the panel says **Nothing printed** and one line under it. If the printer was already refusing jobs when the app found it, the line is *"The printer is holding jobs. Turn it off and on again, then try again."* If it went quiet after the first page, the line is usually *"The printer did not answer. Check it is on and connected, then try again."* * **At checkout:** the receipt doesn't come out. If receipts print by themselves after each sale, the till shows [PRINT101](/ko/error-codes/PRINT101.md) (automatic printing didn't start). When you press **Print Receipt** yourself, it shows [PRINT301](/ko/error-codes/PRINT301.md) (it couldn't reach the printer) or [PRINT201](/ko/error-codes/PRINT201.md) (it couldn't confirm the print). ## Why it happens[​](#why-it-happens "Why it happens으로 직접 링크") How a held job blocks the printer An Epson can take a job and then **hold** it instead of printing it. It doesn't reject the job or show an error. While it holds that one job, it refuses every other job, from any till and on any connection, including the app's test page. The best-known cause is Secure Printing: an Epson with it on takes a job sent over an unencrypted connection, holds it for a few minutes, then throws it away. Other holds have been seen with no cause found yet. The hold sometimes clears by itself after a few minutes, and sometimes lasts for hours. That's why a printer can look fine, act as if it's dead, and then start working again while you're still looking for the cause. A restart clears the hold straight away. If nothing prints after a restart, or it stops again, follow the checks in [If restarting doesn't help](#if-it-comes-back). Only the stuck printer stops. Other printers on the same till keep printing their receipts. ## Still stuck?[​](#still-stuck "Still stuck?으로 직접 링크") Press **Copy setup report** and paste it into your message to us. It's on the **Nothing printed** panel, and in the **More actions** menu on the printer's row in **Settings → Printing**. It lists what the app tried and what the printer answered. [Discord Community](https://wcpos.com/discord) ## Related Documentation[​](#related-documentation "Related Documentation으로 직접 링크") [Epson Secure PrintingWhy a new Epson discards receipts, and how to turn it off](/ko/hardware/receipt-printers/epson-secure-printing.md) [Server Direct PrintWhen the printer's web page works but nothing prints](/ko/troubleshooting/printer-problems/server-direct-print.md) [Printer Setup WizardAdd a printer and answer a few questions when nothing prints](/ko/hardware/receipt-printers/printer-setup-wizard.md)