# Non-Latin Receipts

**The symptom:** the receipt looks right on screen, but the paper shows question marks, empty boxes or the wrong letters.

This page is about receipt printers. The **Print Dialog** and office printers use your computer's fonts, so they print every language as it looks on screen.

## Choose a fix[​](#choose-a-fix "Choose a fix으로 직접 링크")

First, see what your printer offers: go to **Settings → Printing** and press **Edit** on the printer's row.

No Edit button? The printer is marked managed by WCPOS

A printer marked **managed by WCPOS** is a cloud printer. It has no **Edit**, because it is set up in **WP Admin → POS → Settings → Cloud Print** by whoever runs your store, not in the app. How cloud printers print is on [Cloud Printing](/ko/hardware/receipt-printers/cloud-printing.md).

**Fast, prints as text: [set the receipt language](#receipt-language)** when **Edit printer** shows **Receipt language** and the receipt is in Cyrillic, Greek, Turkish, Vietnamese, or accented Western or Central European letters.

**Slower, works for every language: [print receipts as an image](#print-the-receipt-as-an-image)** when:

* **Edit printer** has no **Receipt language**.
* The receipt is in Chinese, Japanese or Korean.
* The receipt is in Arabic, Hebrew or Thai. These have a receipt language, but print best as an image. Try the receipt language first only if speed matters.
* One receipt mixes two alphabets, such as Greek and Russian.
* A receipt language is set and the letters are still wrong.

Why some printers have no Receipt language

**Receipt language** shows only when **Printer Language** is **ESC/POS**, the command language of Epson and most other receipt printers (see [Supported Printers](/ko/hardware/receipt-printers/supported-printers.md)). A Star printer set to **StarPRNT** or **Star Line Mode** has none: for non-Latin text, turn on [Print receipts as an image](#print-the-receipt-as-an-image).

## Set the receipt language[​](#receipt-language "Set the receipt language으로 직접 링크")

Choose the language your receipts are printed in. The receipt still prints as text, so it stays fast.

**For a printer you already have:**

1. Go to **Settings → Printing** and press **Edit** on the printer's row.
2. Open **Receipt language** and choose the entry named for your receipt's language. **Edit printer** saves each change as you make it.
3. Press **Test Print** at the bottom of **Edit printer**. If the letters are still wrong, your printer may not have that language built in: [print as an image](#print-the-receipt-as-an-image) instead.

![Edit printer for a network Epson printer: Printer Language ESC/POS, Paper width 48 — 80 mm, most Epson & Star, Receipt language Automatic, the Auto-cut paper, Auto-open cash drawer and Set as default switches, and Print receipts as an image with its note](/img/2.x/hardware/printers/non-latin-receipts/en/tablet-light-regular--h12-5-edit-printer-sheet.png)1234

1. **Printer Language** — **ESC/POS** here. **Receipt language** shows only for ESC/POS.
2. **Paper width** — the characters per line. See [Receipt Width](/ko/troubleshooting/printer-problems/receipt-width.md).
3. **Receipt language** — open it and choose the entry for your receipt's language. Every printer starts on **Automatic**.
4. **Print receipts as an image** — the other fix, for every language. See [Print receipts as an image](#print-the-receipt-as-an-image).

**While adding a printer:** in the **Add printer** panel, press **More options**. **Receipt language** is the fourth setting, under **Printer text width** (the same setting **Edit printer** calls **Paper width**).

The list has eleven entries. Chinese, Japanese and Korean have none: [print those as an image](#print-the-receipt-as-an-image). Some entries are named for a region or an alphabet, not a language: Russian, Ukrainian and Bulgarian are under **Cyrillic**, and Polish, Czech and Hungarian under **Central European**.

![The Receipt language list open from the top: Automatic ticked, then English, Western European, Central European, Cyrillic, Greek, Turkish and Arabic, above the Receipt language field](/img/2.x/hardware/printers/non-latin-receipts/en/tablet-light-regular--p1-2-receipt-language-list.png)

*The list from the top.*

![The same list scrolled to the end: Central European, Cyrillic, Greek, Turkish, Arabic, Hebrew, Thai and Vietnamese](/img/2.x/hardware/printers/non-latin-receipts/en/tablet-light-regular--p1-3-receipt-language-list-end.png)

*Scroll down for Hebrew, Thai and Vietnamese.*

Which receipt language should I choose?

| Entry                                                                    | For                                                                          |
| ------------------------------------------------------------------------ | ---------------------------------------------------------------------------- |
| **Automatic**                                                            | The app picks a table line by line. Where every printer starts               |
| **English**                                                              | Plain English text                                                           |
| **Western European**                                                     | French, German, Spanish, Italian, Portuguese, Dutch and the Nordic languages |
| **Central European**                                                     | Polish, Czech, Slovak, Hungarian, Croatian, Slovenian                        |
| **Cyrillic**                                                             | Russian, Ukrainian, Bulgarian, Serbian                                       |
| **Greek**, **Turkish**, **Arabic**, **Hebrew**, **Thai**, **Vietnamese** | That language                                                                |

**Receipt language** shows only when **Printer Language** in **Edit printer** is **ESC/POS**, which is what Epson and most other receipt printers use.

The other settings in More options

![More options open in the Add printer panel: Printer Name, Vendor with Epson and Star Micronics, Printer text width, Receipt language set to Automatic, Auto-cut paper and Auto-open cash drawer](/img/2.x/hardware/printers/non-latin-receipts/en/tablet-light-regular--p1-1-more-options.png)1234567

1. **More options** — opens the printer's settings in the panel, before the test page. Press it again to close them.
2. **Printer Name** — the name on the printer's row in **Settings → Printing** and in the printer lists. **Receipt Printer** until you change it.
3. **Vendor** — **Epson** or **Star Micronics**. Choosing **Star Micronics** hides **Receipt language**: on a Star printer, [print non-Latin text as an image](#print-the-receipt-as-an-image).
4. **Printer text width** — how many characters fit on one line: 32 for 58 mm paper, 42, 48 or 64 for 80 mm. The test page checks it. See [Receipt Width](/ko/troubleshooting/printer-problems/receipt-width.md).
5. **Receipt language** — the character table for the receipt's text. **Automatic** lets the app choose line by line. The list is [above](#receipt-language).
6. **Auto-cut paper** — cuts the paper after each receipt.
7. **Auto-open cash drawer** — opens a drawer plugged into this printer. See [Cash Drawer](/ko/hardware/cash-drawer.md).

Below these, **Set as default** makes this the printer for any receipt that isn't sent somewhere else. Everything here can be changed later in **Edit printer**. The rest of the panel is on [Setup Wizard](/ko/hardware/receipt-printers/printer-setup-wizard.md).

## Print receipts as an image[​](#print-the-receipt-as-an-image "Print receipts as an image으로 직접 링크")

This fix works for every language, on any receipt printer you added in the app. The app draws the receipt as a picture and sends the picture, so the printer's character tables no longer matter.

경고

On an Epson connected by Wi-Fi or network cable, printing as an image needs [Secure Printing](/ko/hardware/receipt-printers/epson-secure-printing.md) turned off.

1. Go to **Settings → Printing**.
2. Press **Edit** on the printer's row.
3. Turn on **Print receipts as an image**, the last switch in **Edit printer**. Its note reads: *For scripts the printer cannot render (Arabic, Hebrew, Thai). Slower and larger than text.*
4. Press **Test Print** at the bottom of **Edit printer** to check. The printer's row in **Settings → Printing** has **Test Print** too.

![The settings in Edit printer, with Print receipts as an image the last switch, off, and its note: For scripts the printer cannot render (Arabic, Hebrew, Thai). Slower and larger than text.](/img/2.x/hardware/printers/non-latin-receipts/en/tablet-light-regular--h12-4-receipt-language.png)1234

1. **Printer Language** — **ESC/POS** here. The image works on Star printers too, which have no **Receipt language**.
2. **Paper width** — the characters per line. See [Receipt Width](/ko/troubleshooting/printer-problems/receipt-width.md).
3. **Receipt language** — an image doesn't use the printer's character tables, so this no longer matters.
4. **Print receipts as an image** — the switch, off here. Turn it on, then press **Test Print** to check.

The switch is in **Edit printer** only, not in **More options**: add the printer first, then turn it on.

팁

An image is much more to send than text, so each receipt takes longer to print. Turn it on only for the printers that need it.

## Why it happens[​](#why-it-happens "Why it happens으로 직접 링크")

A receipt printer doesn't use your computer's fonts. When it has no way to print your letters as text, they come out as question marks or boxes; an image avoids that.

How a receipt printer prints text

It prints text from character tables built into the printer, one table at a time. For each line, the app picks a table that holds its letters. That works for English and most European receipts. For other scripts the printer may not have a table the app can pick, and every letter it can't print comes out as a question mark or a box. **Receipt language** fixes the table for the whole receipt; an image skips the tables altogether.

## Still stuck?[​](#still-stuck "Still stuck?으로 직접 링크")

On the printer's row in **Settings → Printing**, open the **⋯** menu and press **Copy setup report**. In the Android and iOS apps this opens the share sheet instead. Paste the report into your message, with a photo of the printed receipt and the language you're printing.

[Discord Community](https://wcpos.com/discord)<support@wcpos.com>

## Related Documentation[​](#related-documentation "Related Documentation으로 직접 링크")

[Setup WizardAdd a printer and print the test page](/ko/hardware/receipt-printers/printer-setup-wizard.md)

[Receipt WidthFix a receipt that wraps or runs short](/ko/troubleshooting/printer-problems/receipt-width.md)

[Supported PrintersWhich receipt printers work](/ko/hardware/receipt-printers/supported-printers.md)

[Cloud PrintingPrinters set up in WP Admin and managed by WCPOS](/ko/hardware/receipt-printers/cloud-printing.md)