# Make a Sale

A customer walks up with something to buy. This page walks through one cash sale, from the first product to the next customer.

Open the register first

With **Open and close the register** switched on, the till won't record a payment while the register is closed, and a card you've already taken would have to be refunded. See [Registers](/pt-BR/manage-store/stores/register-settings.md#one-register) for the setting, and [Stores, Registers and Devices](/pt-BR/manage-store/stores/registers-devices.md) for how it works.

## Build the cart[​](#cart "Link direto para Build the cart")

Tap a product and it lands in the cart. Tap it again for one more. Products and cart sit side by side; on a phone, they're on separate tabs.

Each sale starts with your store's default customer. That's whoever [Default POS Customer](/pt-BR/settings/general.md#default-pos-customer) names, or the cashier when [Use Cashier Account](/pt-BR/settings/general.md#use-cashier-account) is on.

![The POS with one watch in the cart: the register bar, the search box, the product grid, the open orders, and in the cart the customer, the quantity, the add menu, the subtotal and the Checkout button](/img/2.x/pos/checkout/en/tablet-light-regular--j2-3-change-quantity.png)123456789

1. **Register bar** — the register you're on and its session. See [Stores, Registers and Devices](/pt-BR/manage-store/stores/registers-devices.md).
2. **Search** — type a name or SKU, or [scan a barcode](/pt-BR/sell/find-products/scan-barcodes.md). See [Search and Filtering](/pt-BR/sell/find-products/search-products.md).
3. **Products** — tap one to add it. A product with options asks which one; see [Variations](/pt-BR/sell/find-products/variable-products.md).
4. **Open orders** — every sale in progress on this register. Tap one to switch to it. See [Open Orders](/pt-BR/sell/cart/open-orders.md).
5. **Customer** — who the sale is for. Tap to choose someone else. See [The Cart](/pt-BR/sell/cart.md).
6. **Quantity** — tap it, type the new number and press **Done**. See [Line Items](/pt-BR/sell/cart/change-cart-items.md#quantity).
7. **Add menu** — a new customer, a product that isn't in your catalogue, a fee or a discount. See [Discounts](/pt-BR/sell/cart/discounts.md).
8. **Subtotal** — the order's figures before you take payment.
9. **Checkout** — names the total. Press it when the cart is right.

## Take the payment[​](#take-cash "Link direto para Take the payment")

Press **Checkout**. The Tender screen opens beside the order, with the amount due as the big figure and the first payment method picked. On a phone it fills the screen under the title **Checkout Order #** and the order number.

![The Tender screen for a $45.00 cash sale: the Payments and Legacy tabs, To pay with the amount due, Split, the Cash and Card tiles, the quick amounts, the keypad and the Take button](/img/2.x/pos/checkout/en/tablet-light-regular--j2-5-take-cash.png)12345678

1. **Payments** tab — the payment method tiles and what's been taken so far. See [The Tender Pane](/pt-BR/sell/take-payment/payment-screen.md).
2. **Legacy** tab — your store's own payment page inside the POS. With the free plugin it offers **Card**; [WCPOS Pro](/pt-BR/getting-started/pro-license.md) adds your store's other payment methods. **Cash** isn't on it. Once a payment has been taken, **Whole bill only** shows under the tabs. See [The Legacy Tab](/pt-BR/sell/take-payment/legacy-tab.md) and [If the order is partly paid](/pt-BR/sell/take-payment/legacy-tab.md#after-payment).
3. **To pay** — the balance still due. After a part payment it names the next payment and what's left.
4. **Split** — divides the bill into several payments. See [Split the bill](#split).
5. **Payment method tiles** — the ways your store takes payment at the till, set in [Checkout Settings](/pt-BR/settings/checkout.md). See [Payment Methods](/pt-BR/sell/take-payment/payment-screen.md).
6. **Quick amounts** — the exact amount, or the next round notes up.
7. **Keypad** — enter what the customer hands over. **C** clears it.
8. **Take** — names the amount and the method. Press it to record the payment. See [Taking a Payment](/pt-BR/sell/take-payment.md).

On a phone the same controls stack under the title, with **✕** at the top right.

![The Tender screen on a phone: the title Checkout Order with its number and the close button, the Payments and Legacy tabs, To pay, Split, the Cash and Card tiles, the quick amounts, the keypad and the Take button](/img/2.x/pos/checkout/en/phone-light-regular--j2-5-take-cash.png)12345678

A card on your own terminal works the same way: take the card first, then record it. A paired reader takes the amount from the till; see [On a Card Reader](/pt-BR/sell/take-payment.md#card-reader).

## Give change[​](#change "Link direto para Give change")

Type or tap more than is due and the change becomes the big figure, with what you were handed under it. Count the change out before you press **Take**.

![The Tender screen with $50.00 tendered on a $45.00 cash sale: the close button, To pay $45.00, Change $5.00 as the big figure, Tendered $50.00 under it, Cash picked and the Take button](/img/2.x/pos/checkout/en/tablet-light-regular--j2-8-change-due.png)123456

1. **✕** — back to the cart, with the order still on it. Once a payment has been taken, it opens **Cancel payment** instead; see [Cancelling a Payment](/pt-BR/sell/take-payment/cancel-payment.md).
2. **To pay** — what the sale costs.
3. **Change** — what to give back.
4. **Tendered** — what you typed or tapped.
5. **Cash** — the method this payment goes on.
6. **Take** — records the payment and finishes the sale.

## Split the bill[​](#split "Link direto para Split the bill")

Press **Split** to take the bill in several payments. A strip opens with **Percent** and an even split from **2 ways** to **6 ways**, each showing what one part comes to; scroll it sideways for more. You can also pick the items each person pays for. Press **Split** again to go back to one payment. See [Split Payments](/pt-BR/sell/take-payment/split-payments.md).

![The Tender screen with Split on: the Split the rest strip with Percent and 2 ways to 5 ways, each with the amount per part, and beside it the order with a This payment column of minus and plus buttons on each line](/img/2.x/pos/checkout/en/tablet-light-regular--j2-9-split.png)123

1. **Split** — on while a split is planned. Press it again to turn it off; payments already taken stay.
2. **Split the rest** — tap **2 ways** to **6 ways** to share what's left evenly, or **Percent** to take a share.
3. **This payment** — **−** and **+** pick how many of each item this payment covers.

## See it paid[​](#paid "Link direto para See it paid")

When nothing is left to pay, the sale is done and the receipt is ready.

![The paid screen after a cash sale: the change to give, the amount paid and tendered, the Template picker on Standard Receipt and the Printer picker, the receipt preview, and the Email Receipt, Download PDF, Print Receipt and New sale buttons](/img/2.x/pos/checkout/en/tablet-light-regular--j2-6-see-paid.png)12345678

1. **Change** — what to give back.
2. **Paid with** — the amount and the method.
3. **Template** — which receipt this sale gets. A pick here lasts for this sale. See [Customising Receipts](/pt-BR/settings/receipt-templates/customise-receipt.md).
4. **Printer** — where it prints. See [Print Receipt](/pt-BR/sell/print-email-receipts.md#print-receipt).
5. **Preview** — the receipt as it will print.
6. **Print Receipt** — prints it.
7. **Email Receipt** — sends it to the customer. See [Email Receipt](/pt-BR/sell/print-email-receipts.md#email-receipt).
8. **New sale** — an empty cart for the next customer, back on your default customer.

**Download PDF** saves the receipt as a file. It needs a connection. **✕** at the top finishes the sale too, like **New sale**.

If your till skips the paid screen and prints by itself, the receipt still prints after each sale. See [Print or skip the paid screen automatically](/pt-BR/sell/print-email-receipts.md#automatic-receipt-options).

## If something goes wrong[​](#goes-wrong "Link direto para If something goes wrong")

**Wrong item in the cart.** Tap the line's total, then **Remove**. The message that appears has an **Undo** button if that was a mistake too. See [Line Items](/pt-BR/sell/cart/change-cart-items.md#remove-item).

**The customer changes their mind.** At checkout, **✕** takes you back to the cart with the order still on it. To drop the sale, press **⋮** beside **Checkout**, then **Void**. See [Void](/pt-BR/sell/cart/order-details.md#void). If a payment has already been taken, **✕** opens **Cancel payment** first; see [Cancelling a Payment](/pt-BR/sell/take-payment/cancel-payment.md).

**Not enough cash.** Type what they gave you. The button reads, for example, **Take $20.00 in Cash · $25.00 left**. Press it: the payment is recorded and the rest stays due; take it on any tile. See [Take part of the balance](/pt-BR/sell/take-payment.md#part-payment).

**The connection drops.** Cash still completes on a sale your store already knows, one with its order number above the items in Checkout; a sale started while offline can't be paid until the connection returns. The receipt keeps the real time and register, and the order syncs when the connection returns. If none of your payment methods can take a payment offline, checkout says **No connection** and that the sale is saved in your open orders; press **Back to the register**. See [Offline Mode](/pt-BR/sell/offline-mode.md).

With WCPOS Pro

A paired customer display shows the cart to the customer as you ring it up.

## Related Documentation[​](#related-documentation "Link direto para Related Documentation")

Each part of checkout has its own page:

* [The Tender Pane](/pt-BR/sell/take-payment/payment-screen.md)
* [Payment Methods](/pt-BR/sell/take-payment/payment-screen.md)
* [Taking a Payment](/pt-BR/sell/take-payment.md)
* [Split Payments](/pt-BR/sell/take-payment/split-payments.md)
* [Tips](/pt-BR/sell/take-payment/tips.md)
* [Cancelling a Payment](/pt-BR/sell/take-payment/cancel-payment.md)
* [The Legacy Tab](/pt-BR/sell/take-payment/legacy-tab.md)
* [Checkout Troubleshooting](/pt-BR/troubleshooting/common-problems/checkout-problems.md)

[ReceiptsPrint or email the receipt after checkout](/pt-BR/sell/print-email-receipts.md)

[Payment MethodsSet up the ways your store takes payment](/pt-BR/settings/checkout/payment-methods.md)