# Order Details

Use **Order details** to add a customer note, hand the order over, change its currency or tax, sync, print or void it. Open it with the **⋮** button beside **Checkout**.

## Open Order details[​](#open "Direct link to Open Order details")

At the bottom of the cart:

![The POS on a tablet with Aim Analog Watch in the cart: under the totals, the note row reading Gift wrap, please, and the ⋮ button beside Checkout](/img/2.x/pos/cart/order-actions/en/tablet-light-regular--oa-1-cart.png)123

1. **Note row** — the customer note, under the totals, once the order has one. Tap it to open **Order details** and change it.
2. **⋮** — opens **Order details**.
3. **Checkout** — takes payment. See [Checkout](/getting-started/make-sale.md).

On a tablet the sheet opens beside the cart; on a phone it fills the screen. At the top are the **Form** and **JSON** tabs, then **Customer Note** and the **Hand over** box. Scroll down for the rest.

Changes to the fields save as you make them, and a **Saved** mark shows by the field for a moment. There's no Save button: **Close** or **✕** puts the sheet away. The one exception is **Hand over**, which waits for **Send**.

Order details controls

![Order details on a phone, scrolled down: the foot of the Hand over box with Send, the Currency, Tax exempt, a custom field, Hidden fields, the Custom field button, and Sync order, Print, Close and Void](/img/2.x/pos/cart/order-actions/en/phone-light-regular--oa-2-order-details.png)12345678910

1. **Send** — passes on a change in **Hand over**. See [Hand the order over](#hand-over).
2. **Currency** — the currency the order is recorded in. See [Change the currency](#currency).
3. **Tax exempt** — takes all tax off the order, fees and shipping included. See [Remove tax from the order](#tax-exempt).
4. **Custom fields** — extra information you add to the order, such as a table number. **Remove** deletes one. See [Add extra information](#order-meta).
5. **Hidden fields** — information other plugins keep on the order. You can leave it alone.
6. **+ Custom field** — adds another. **+ Currency** sits beside it until the order has a currency row.
7. **Sync order** — sends the order to your store now. See [Sync the order](#sync-order).
8. **Print** — the receipt for the order as it stands. See [Print](#print).
9. **Close** — puts the sheet away.
10. **Void** — deletes the order. See [Void the order](#void).

## Add a note for the customer[​](#order-note "Direct link to Add a note for the customer")

Type in **Customer Note**. The note appears under the cart's totals, so you can see it at a glance; tap that row to change it.

The customer sees this note

It's the order's customer note in WooCommerce: the customer can read it on their order, it shows on the order in WP Admin under the shipping address, and receipt templates can print it. Keep private notes out of it.

## Hand the order over[​](#hand-over "Direct link to Hand the order over")

**Hand over** is the amber box under **Customer Note**. It decides where the order waits:

* **Status** — open, pending payment, on hold or cancelled. On hold and cancelled take the order out of the cart; pending payment keeps it. An order in another status, such as one that's partly paid, shows its status but you can't change it here.
* **Cashier** — hand the order to someone else. After they sync, it waits in their open orders.
* **Store** and **Register** — move the order to another till. They show when your shop has more than one store, or registers to choose from.

Nothing in **Hand over** takes effect until you press **Send** and confirm. Close the sheet first and those changes are dropped; the order stays where it was.

To hand it over:

1. Change the **Status**, **Cashier**, **Store** or **Register**. Each one you change is marked in amber.
2. Check the box: it says whether the order **Leaves this cart** or **Stays in this cart**, and shows each change from before to after.
3. Press **Send**, then confirm.

See [Open Orders](/sell/cart/open-orders.md) for how open orders follow a cashier and a register.

## Remove tax from the order[​](#tax-exempt "Direct link to Remove tax from the order")

Turn on **Tax exempt** to take all tax off the order, fees and shipping included. Turn it off to put the tax back.

The switch is greyed out while it can't change, and the hint under it says what to do: finish the payment in progress, reopen the order, or, when the order has a coupon, connect to the store or update WooCommerce on the store to 11.3 or later. On a store whose prices include tax, the switch doesn't show at all.

## Change the currency[​](#currency "Direct link to Change the currency")

Prices aren't converted

Changing the currency doesn't convert prices. The amounts stay the same.

Press **+ Currency**, then tap the currency to open the list. Type in **Search Currencies** to narrow it down, and tap the one you want.

The order is recorded in that currency, and payments taken on it are recorded in it too. Use it when your store sells in more than one currency and this sale isn't in the default one.

The **Currency** row shows on its own when an order's currency differs from your store's.

See the currency list

![The currency list open over Order details, with Search Currencies at the top](/img/2.x/pos/cart/order-actions/en/phone-light-regular--oa-3-currency.png)

## Add extra information[​](#order-meta "Direct link to Add extra information")

Use **+ Custom field** to add extra information to the order, such as a table number or a reference from an outside payment terminal. Type a name in **Key** and the information in **Value**. Your fields are listed under the **Custom fields** heading, key and value side by side, and **Remove** under a row deletes it.

Advanced: hidden fields and the order's data

Each custom field is saved on the order as WooCommerce order meta, under its key. Plugins and reports read it from there.

Keys that start with an underscore are private to the plugin that wrote them. They fold away under **Hidden fields**; press **Show** to see and edit them, **Hide** to put them away. The fields WCPOS keeps for itself never show, and a new field can't use one of their keys: the POS says **This key is managed by WCPOS. Choose another key.**

![The JSON tab of Order details: the order's status, currency, totals, line items and customer note as raw data](/img/2.x/pos/cart/order-actions/en/phone-light-regular--oa-4-json.png)

The **JSON** tab shows the whole order as data. It's for troubleshooting with support, or for a developer checking what a plugin sees.

## Sync the order[​](#sync-order "Direct link to Sync the order")

The POS keeps a new order on this device until it needs your store: at checkout, or when you hand it over. **Sync order** sends it now. The message **Order #… synced** gives the number your store gave it. In **WooCommerce > Orders** it shows with the status **POS - Open**.

Sync an order you're parking for later, so it's safe if this device is cleared. See [Open Orders](/sell/cart/open-orders.md).

## Print[​](#print "Direct link to Print")

**Print** opens the receipt for the order as it stands, before it's paid: handy as a quote or a bill for the table. See [Printing Receipts](/sell/print-email-receipts.md).

## Void the order[​](#void "Direct link to Void the order")

Cancel payments first

You can't void an order that has a payment on it, finished or in progress. The POS says **This order has payments on it. Reverse them with Cancel in the tender pane, then void.** Go back to checkout, cancel the payment there, then void. See [Cancelling a Payment](/sell/take-payment/cancel-payment.md).

**Void** deletes the order and empties the cart. The message **Order removed** has an **Undo** button if you pressed it by mistake.

* An order that was never synced only existed on this device, so it's gone.
* A synced order moves to the Trash in WooCommerce. To get it back, restore it from **WooCommerce > Orders > Trash**. If the store won't delete it, it's marked **Cancelled** instead, and the message says **Order voided and marked cancelled**.

A void moves no money, so it works with the register closed.

## If something goes wrong[​](#goes-wrong "Direct link to If something goes wrong")

**Failed to save order.** The sync or hand-over didn't reach your store, and the order is back as it was. Check the connection and try again.

**This order is still on its way to your store.** The store hasn't answered yet. Wait for it rather than sending again; the order updates when the store confirms.

**Send stays grey.** Nothing in **Hand over** has changed yet, or a new store's registers are still loading. Pick a register if the store has some.

**Not saved beside a field.** The change didn't save. Make it again; the mark stays until your next change.

**Tax exempt is greyed out.** Read the hint under it. See [Remove tax from the order](#tax-exempt).

**Voided by mistake.** Press **Undo** on the message before it closes. It puts the order back in the cart as it was.

## Related Documentation[​](#related-documentation "Direct link to Related Documentation")

[Open OrdersPark a sale and come back to it](/sell/cart/open-orders.md)

[Cancelling a PaymentReverse a payment before you void](/sell/take-payment/cancel-payment.md)

[The CartCustomers, lines, fees and totals](/sell/cart.md)