# Server Direct Print

The Epson is on, its own web page opens and its self-test prints, but nothing the POS sends comes out. Switching it off and on changes nothing. Check whether a printer setting called **Server Direct Print** is on.

First check whether WCPOS uses it

In **Settings → Printing**, does this printer's row read **Epson Server Direct Print · managed by WCPOS**? Then leave Server Direct Print on: WCPOS **Cloud Print** sends receipts to the printer that way. Don't add the same printer again with **Add printer**. See [Cloud Printing](/hardware/receipt-printers/cloud-printing.md#setup-polling).

If you're adding this printer for the first time, or its row doesn't say that, [check the setting on the printer's web page](#turn-it-off).

## What the POS shows[​](#what-you-see "Direct link to What the POS shows")

When you add the printer in **Settings → Printing → Add printer**, its card says **No connection** and you can't pick it.

![The Add printer panel after checking an address: Scan again at the top right, then the printer's card showing its address and Epson with the badge No connection, and below it Enter an IP address and Open the printer guide](/img/2.x/hardware/printers/server-direct-print/en/tablet-light-regular--sdp-1-no-connection.png)1234

1. **The printer's card** — its address and maker. **No connection** means the app found no way to print to it, so the card can't be picked.
2. **Scan again** — searches the network again. Use it after you turn Server Direct Print off.
3. **Enter an IP address** — checks one address directly. See [Enter the address yourself](/hardware/receipt-printers/printer-setup-wizard.md#enter-address).
4. **Open the printer guide** — opens these printer pages.

You may also see one of these:

* **Nothing printed** after a test page, with "The printer is holding jobs. Turn it off and on again, then try again." If it still says so after a restart, check whether Server Direct Print is on. If it's off, see [Epson Secure Printing](/hardware/receipt-printers/epson-secure-printing.md), another Epson setting that stops jobs from the POS printing.
* **Test Print** on a printer you saved earlier fails, and so does every receipt.

## Why it happens[​](#why-it-happens "Direct link to Why it happens")

With **Server Direct Print** on, the printer fetches its jobs from a server. While it's on, it turns away jobs sent straight to it on your network, which is how the POS prints to a network printer you added with **Add printer**. Its web page still works, so the printer looks healthy. It's a saved setting, so a restart doesn't clear it.

If you didn't turn it on, something else did: an earlier setup, a kitchen or online-order service, or another till.

## Turn it off[​](#turn-it-off "Direct link to Turn it off")

Another system may need it

If a kitchen display or an online-order service prints to this Epson through Server Direct Print, turning it off stops that service printing. Only one of the two can have the printer: give the POS its own printer, or move that service to another one.

You do this on the printer's own web page, from a computer or tablet on the same network as the printer.

1. Open `https://` followed by the printer's address, for example `https://192.168.1.100`, and accept the certificate warning. The address is on the printer's status sheet. See [Finding your printer's address](/hardware/receipt-printers/network-printers.md).

2. Press **Administrator Login**. On recent models the password is the printer's **serial number**, on the label underneath the printer, unless someone changed it.

3. Find **Server Direct Print** in the menu. Its place varies by model and firmware: on TM-i models it's under **Web Service Settings → Direct Print**, or **Configuration → Direct Print** on firmware 3.x and earlier. On other models, look for it in the menu or in your model's manual.

4. If it already says **Disable**, leave it off and follow [Epson Secure Printing](/hardware/receipt-printers/epson-secure-printing.md) instead. Otherwise, set it to **Disable** and save, then carry on below.

5. Let the printer restart, or switch it off for ten seconds and on again.

6. Back in the POS, test the printer:

   <!-- -->

   * **Adding a printer:** press **Scan again** or **Enter an IP address**. When the card says **Ready**, pick it and press **Print a test page**.
   * **Printer already saved:** press **Test Print** on its row in **Settings → Printing**.

## Still stuck?[​](#still-stuck "Direct link to Still stuck?")

Press **Copy setup report** and paste it into your message. On the **Nothing printed** screen, the report lists the ports the app tried on the printer and any refusal it got back. For a saved printer, it's in the row's **More actions** menu in **Settings → Printing**.

[Discord Community](https://wcpos.com/discord)<support@wcpos.com>

## Related Documentation[​](#related-documentation "Direct link to Related Documentation")

[Secure PrintingThe other Epson setting that blocks jobs from the POS.](/hardware/receipt-printers/epson-secure-printing.md)

[Printed once, then stoppedAn Epson that a restart does fix.](/troubleshooting/printer-problems/epson-stopped-printing.md)

[Cloud PrintingPrint to an Epson through Server Direct Print.](/hardware/receipt-printers/cloud-printing.md)