API01006: Network Unreachable
What This Means
The POS cannot establish a route to the server. This is a network-level issue — the data packets can't find a path to your server.
Common Causes
- Network configuration issues — Incorrect gateway or routing settings
- ISP problems — Your internet service provider is having issues
- VPN interference — A VPN may be routing traffic incorrectly
- Server network issues — The server's network may be down
How to Fix
1. Check Your Internet Connection
- Try accessing other websites
- Restart your router/modem
- Verify you're connected to the network
2. Disable VPN Temporarily
If using a VPN:
- Disconnect and try again
- Try a different VPN server
- Check if the VPN allows access to your server's location
3. Check with Your ISP
Contact your internet service provider if:
- Other sites are also unreachable
- The issue persists after restarting network equipment
4. Verify Server Status
- Check if your hosting provider reports any network issues
- Try accessing your site from a different network (e.g., mobile data)
- Use online tools to check if the site is down for everyone
5. Check Firewall Settings
Ensure your device's firewall isn't blocking outgoing connections to your server.