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Version: 1.x

Troubleshooting "There has been a critical error on this website."

Critical Error

Critical Error Example

If you are seeing this error message, it means that your POS has encountered a fatal server error and cannot continue. The good news is that this error message is logged in your WooCommerce logs, and our support team can help you troubleshoot the issue.

Fatal Error Logs

WooCommerce Fatal Errors Log Example

  1. Log in to your WordPress Admin area.
  2. Navigate to "WooCommerce" > "Status" > "Logs" in the WordPress sidebar menu.
  3. Locate the "fatal_error" logs section.
  4. Click on the log entry corresponding to the day when the error occurred (usually today's date) to view the details of the error.
  5. Identify the cause of the error as logged in this section.
  6. Copy any relevant error messages or take a screenshot and share them with our support team by posting them to the Discord chat or emailing them to support@wcpos.com.
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If you are a Pro user, you are eligible for priority support. Our team will troubleshoot these issues for you. To upgrade to Pro and enjoy the benefits of priority support, please visit our Pro page for more information.