API01007: Device Offline
What This Means
Your device is not connected to the internet. The POS detected that there's no active network connection.
Common Causes
- WiFi disconnected — Your device lost its WiFi connection
- Ethernet unplugged — The network cable is disconnected
- Airplane mode enabled — All wireless connections are disabled
- Network adapter disabled — The network interface is turned off
How to Fix
1. Check WiFi Connection
- Verify WiFi is enabled on your device
- Ensure you're connected to the correct network
- Check the WiFi signal strength
2. Check Physical Connections
If using ethernet:
- Verify the cable is securely plugged in
- Try a different cable or port
- Check the network switch/router lights
3. Disable Airplane Mode
Check if airplane mode is accidentally enabled and disable it.
4. Restart Network Adapter
Windows:
- Open Network Connections
- Right-click your adapter → Disable, then Enable
macOS:
- Turn WiFi off and on from the menu bar
- Or: System Preferences → Network → Turn off/on
5. Restart Your Device
Sometimes a simple restart resolves network detection issues.
Offline Mode
While offline, WCPOS can still:
- Browse and search locally cached products
- Browse and search locally cached customers
- Start new orders and add items to the cart
- View previously synced data
Requires connectivity:
- Completing/checking out orders
- Creating new customers
When connectivity is restored, the POS will automatically resume normal operations.