PY01003: Card Expired
What This Means
The payment card has passed its expiration date and can no longer be used for transactions.
Common Causes
- Expired card — The card's valid-through date has passed
- Incorrect expiry entered — Expiration date was entered wrong
- New card not activated — Replacement card received but not yet activated
How to Fix
1. Check the Expiration Date
Look at the card:
- Find the expiration date (MM/YY format)
- Compare with current date
- Verify the entered date matches the card
2. Use a Different Card
If the card is truly expired:
- Use a different, valid card
- Use cash or alternative payment
- Ask if customer has a replacement card
3. Get the Updated Card
The cardholder should:
- Check mail for a replacement card
- Activate the new card if received
- Contact their bank if no replacement arrived
4. Verify Entry
Double-check the expiration entry:
- MM/YY format
- Correct month and year
- No typos
Customer Service Tips
When a card is expired:
- Politely inform the customer
- Suggest they check for a replacement card
- Offer alternative payment options
- Be understanding — this happens to everyone