DB01002: Query Timeout
What This Means
A database operation took too long to complete. The local database query exceeded the maximum allowed time.
Common Causes
- Large data set — Very large number of products or records
- Complex query — Query involving many conditions
- Device performance — Device is running slowly
- Database fragmentation — Database needs optimization
How to Fix
1. Wait and Retry
The query may succeed on retry:
- Close and reopen the POS
- Try the operation again
- Avoid other intensive operations simultaneously
2. Close Other Applications
Free up device resources:
- Close unused browser tabs
- Close other applications
- Restart the device if needed
3. Reduce Data Scope
If searching:
- Use more specific search terms
- Apply filters to narrow results
- Break large operations into smaller ones
4. Optimize the Database
Clear and re-sync:
- Clear local data (settings option if available)
- Login again
- Let data sync fresh
5. Check Device Performance
Ensure your device meets requirements:
- Sufficient RAM
- Adequate processor speed
- SSD preferred over HDD
Large Catalogs
If you have a very large product catalog:
- Initial sync takes longer
- Consider using filters in the POS
- Some operations naturally take more time
- Contact support for optimization advice