मुख्य कंटेंट तक स्किप करें
Version: 1.x

PY02002: Payment Timeout

What This Means​

The payment processing took too long and timed out. The payment gateway didn't respond within the expected time.

Common Causes​

  • Gateway overload — Payment processor is experiencing high volume
  • Network latency — Slow connection to the payment service
  • Processing delay — Complex fraud checks or verification
  • Server issues — Payment gateway having performance issues

How to Fix​

1. Check if Payment Succeeded​

Important: Before retrying, verify the payment status:

  • Check your payment gateway dashboard
  • Look for the transaction in WooCommerce
  • Don't process again if it actually succeeded

2. Retry with Caution​

If the payment definitely didn't go through:

  • Wait 30-60 seconds
  • Try again
  • Watch for duplicate charges

3. Check Your Connection​

Ensure stable connectivity:

  • Test your internet connection
  • Try a wired connection if on WiFi
  • Check for network issues

4. Try at a Less Busy Time​

If the gateway is overloaded:

  • Retail peak times may cause slowdowns
  • Try again shortly
  • Use an alternative payment method

5. Contact Payment Provider​

If timeouts persist:

  • Check their status page
  • Contact their support
  • Report ongoing issues

Avoiding Duplicate Charges​

When a timeout occurs:

  1. Don't immediately retry — Check the status first
  2. Review transactions — Check both gateway and WooCommerce
  3. Refund duplicates — Process refunds for any accidental duplicates
  4. Inform the customer — Explain the situation if there's a delay

Alternative Actions​

If payment keeps timing out:

  • Accept cash payment
  • Record as "pay later" if allowed
  • Use a different payment method
  • Complete the sale offline and charge later