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Version: 1.x

API02002: Token Expired

What This Means​

Your authentication session has expired. For security reasons, login sessions don't last forever. The POS needs to refresh your authentication or you may need to log in again.

Common Causes​

  • Long inactivity — You haven't used the POS for an extended period
  • Server token lifetime — The server's token expiration is set very short
  • Server time mismatch — Server and device clocks are out of sync

How to Fix​

1. Log In Again​

The simplest solution is to log out and log back in:

  1. Log out of the POS
  2. Enter your credentials again
  3. This creates a fresh session

2. Check Token Refresh​

The POS should automatically refresh tokens. If it's not working:

  • Check your internet connection
  • Verify the server is accessible
  • See API02007 if refresh is failing

3. Check Server Time​

Token expiration depends on accurate time:

  • Ensure your server's clock is correct
  • Check that your device's time is accurate
  • Use automatic time sync on both

4. Review Token Settings​

If tokens expire too quickly, you may need to adjust server settings (consult your hosting provider or WordPress administrator).